Dental Office Manager

Dental Office Manager

Piedra Dental Group | Cooper City, FL

Full-time | Monday–Friday

Piedra Dental Group is a patient-centered private practice with two general dentists and visiting providers in periodontics and oral surgery.

We are looking for an experienced, hands-on Dental Office Manager who takes ownership of daily operations, develops the team, and turns practice priorities into completed results. Working directly with the owner dentist, you will help build a practice where patients receive excellent care, employees have clear expectations and support, and the doctor can stay focused on dentistry.

About the Role

This role combines team leadership with active involvement in front-office operations, billing, and patient collections. The ideal candidate anticipates problems, communicates proactively, and keeps daily, weekly, and monthly responsibilities on track with consistent follow-through.

Key responsibilities include:

• Lead, coach and develop the team, coordinate staffing, and maintain clear expectations and accountability.
• Keep schedules productive and oversee timely patient communication and follow-up.
• Work closely with the Treatment Coordinator to improve treatment acceptance, establish financial arrangements, and help patients move forward with recommended care.
• Take ownership of billing and accounts receivable, including consistent review and follow-up of 30-, 60-, and 90-day aging balances and outstanding insurance claims.
• Personally manage patient AR collection calls and texts, explain payment and financing options, and document all follow-up in Dentrix.
• Ensure accurate posting of payments, timely processing of patient refunds, on-time payment of office bills, and completion of daily end-of-day reconciliation.
• Ensure an excellent patient experience and resolve patient concerns with empathy and professionalism.
• Track practice performance, review priorities with the owner dentist, and follow action items through to completion.
• Help develop and refine systems to improve efficiency and support practice growth, while assisting with front-office responsibilities as needed.
• Assist with front-office responsibilities as needed and maintain an excellent patient experience.

Qualifications

• 5+ years of dental office management experience, including direct supervision of staff.
• Strong knowledge of dental scheduling, insurance, billing, accounts receivable, and patient collections.
• Confidence discussing patient balances and helping patients arrange payment.
• Experience using practice reports and performance metrics to identify problems and take action.
• Strong organization, attention to detail, and consistent follow-through.
• A respectful leadership style and the ability to hold others accountable.
• Dentrix experience preferred.

Our Culture

Our core values are empathy, integrity, collaboration, life abundance, excellence, and innovation and growth. We value professional communication, teamwork, and a leader who helps others succeed while taking ownership of results.

Compensation & Benefits

• Base salary of $62,000–$72,000, depending on experience and qualifications.
• Additional performance-based bonus opportunities.
• Paid time off and paid holidays.
• Employee dental benefits.
• Opportunities for professional growth.

How to Apply- Please submit your resumes.

Pay: $62,000.00 - $76,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Paid time off

Application Question(s):

• What dental practice management software have you worked with?
• What was the approximate monthly production of the dental practice you managed?

Experience:

• dental office management: 3 years (Preferred)

Work Location: In person