Dental Office Manager

ABOUT OUR OFFICE:

We are an established dental office in the Montrose neighborhood of Houston. We are a small, close-knit team with a focus on patient experience. Our office prides itself on patient education and treating the individual. We are a fee-for-service office that accepts most PPO plans. We are not in-network with any insurance providers, but we do file PPO claims as a courtesy for patients. Our office also offers a membership club for patients which covers preventative care and provides discounts on needed treatment for a small monthly fee. We have a modern, digital based office with two doctors who are co-owners. Our office is open Tuesday-Friday for patients with Monday being an administrative day. The office is not open over the weekend. We utilize Dentrix and use eAssist to help with insurance verification and billing.

We are seeking an Office Manager who has a desire to work in this type of office and help to build the business side of the practice with the coordination of the owner doctors.

THE OFFICE MANAGER POSITION:

This is a hands-on leadership role in the office. You will work directly with the practice owners to help run the office day to day and make strategic business decisions as well as being an active front desk team member.

RESPONSIBILITIES:

· Serve as a team leader in tandem with the owners. This includes setting clear expectations, helping to maintain a positive work culture and team rapport, and active participation in hiring and training team members.

· Work the front desk including greeting patients, answering phones, scheduling, presenting treatment plans, and collecting payments.

· Oversee insurance and collections. We work with eAssist to help in this area and are in constant communication with their team to ensure patients are prepared for appointments. You'll verify benefits, explain coverage and EOBs clearly, oversee claims and manage accounts receivable. This is a shared responsibility with the team.

· Prepare for morning huddles and team meetings with the owners. We do a daily morning huddle prior to patients to prepare for the day. Each provider reviews their schedule, and the office manager will review overall goals and reminders for team.

· Manage the schedule to keep it as full as possible. Work to fill openings and reduce cancellations and no-shows.

· Ensuring a positive patient experience. Handling patient concerns with care. We pride ourselves on working to provide the best experience possible and have hundreds of 5-star reviews.

WHAT WE'RE LOOKING FOR:

· 2+ years of dental office management experience, including supervising staff.

· Strong PPO insurance knowledge: benefits verification, claims, EOBs and AR follow-up.

· A proven track record of meeting schedule and collection goals.

· Experience hiring, coaching and leading a team.

· Experience with dental practice management software (preferably Dentrix)

· Comfort discussing treatment costs with patients clearly and honestly.

· Organized, data-driven and a warm communicator.

· Comfortable leading the team while also working at the front desk.

OFFICE BENEFITS

· $30–36/hour based on experience. Could be salaried instead of hourly.

· Bonuses based on production goals.

· Paid time off for all federal holidays and addition days based on number of years at the office.

· Medical, Vision, and Retirement Plans available. Dental care provided for you at no cost.

· Supportive owner doctors who are investing in your success.

Submit your application and please feel free to send a message telling us why you'd be a great addition to our office!

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Dental office: 3 years (Required)

Ability to Commute:

• Houston, TX 77006 (Required)

Work Location: In person