Dental Office Manager

Office Manager – Jacksonville, FL

At Lakeside Dental Management, our mission is simple expand access to high-quality pediatric and orthodontic care while delivering expert-level customer service to every family we serve. We are seeking a confident, operationally strong Office Manager to lead and help us continue to grow access, improve systems, and elevate the patient experience.

Position Overview

The Office Manager is responsible for the overall leadership, performance, and operational execution of our offices. This includes oversight of front office operations, staffing, scheduling efficiency, patient experience, and cross-functional coordination between pediatric, orthodontic, and centralized scheduling teams.

Key Responsibilities

Operational Leadership

• Oversee daily operations across pediatric and orthodontic services
• Ensure efficient provider scheduling and patient flow
• Monitor key performance indicators and drive continuous improvement
• Maintain compliance with company policies and healthcare regulations

Team Leadership

• Lead, coach, and develop front office and administrative team members
• Foster a culture of accountability, professionalism, and service
• Conduct team meetings and manage performance expectations
• Partner with HR on hiring, onboarding, and training

Patient Experience & Access to Care

• Uphold expert-level customer service standards
• Ensure smooth coordination between departments and support teams
• Resolve escalated concerns with professionalism and urgency
• Continuously improve systems that expand access and reduce barriers for families

Revenue & Financial Oversight

• Oversee insurance verification, authorizations, and billing accuracy
• Support strong A/R performance and collections processes
• Monitor operational expenses and supply management

Qualifications

• 3+ years of management experience in dental, medical, or high-volume healthcare practice
• Fluent in English (required)
• Strong understanding of insurance, billing, and revenue cycle management
• Experience leading teams of 10+ employees preferred
• Strong organizational, analytical, and leadership skills
• Ability to manage complexity in a multi-service environment

Pediatric or orthodontic experience preferred but not required.

Compensation & Benefits

• Competitive salary (based on experience)
• Retirement
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Career advancement opportunities within a growing multi-location organization
• Leadership support
• Gym Membership

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dental office: 3 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person