Dental Office Manager

Boston, MA | Full-Time | Competitive Compensation

Your Leadership. Your Initiative. A Meaningful Impact.

Are you an experienced Dental Office Manager who sees opportunities for improvement before others do? Someone who enjoys leading a team, solving problems, implementing smarter systems, and creating an exceptional patient experience?

We are an established, privately owned dental practice in a prime Boston location seeking an outstanding Dental Office Manager to help lead our team and elevate our day-to-day operations.

We're looking for a professional who brings a unique combination of strong dental administrative knowledge, natural leadership, technological proficiency, and a genuine team-first mentality.

This is more than a traditional office management position. It's an opportunity to contribute your expertise, take meaningful ownership of operations, and play an important role in the practice's continued success.

What Makes This Opportunity Different?

We believe great dental offices are built by great teams, and exceptional managers make those teams even better.

We value individuals who bring ideas to the table, think proactively, and take pride in making the entire practice more efficient and successful.

In this role, you'll have the opportunity to:

• Make a meaningful impact: Help shape workflows, improve systems, and contribute to operational decisions.
• Lead with purpose: Support and empower a team while fostering collaboration, accountability, and a positive work environment.
• Put your experience to work: Use your knowledge of dental operations, patient communication, and practice technology to make measurable improvements.
• Grow professionally: Take on meaningful leadership responsibilities within an established private practice.
• Be part of a team that values you: Work in an environment where initiative, professionalism, and thoughtful contributions are appreciated.

What You'll Do

Lead & Support the Team

• Oversee daily administrative operations and help ensure an organized, productive work environment.
• Lead by example, support team members, and foster a culture of teamwork, mutual respect, and accountability.
• Coordinate closely with clinical and administrative staff to create a seamless patient experience.
• Proactively recognize challenges and collaborate on practical solutions.

Improve Systems & Streamline Operations

• Evaluate existing processes and identify opportunities to improve efficiency.
• Optimize scheduling, patient communication, insurance workflows, and administrative systems.
• Leverage dental practice software and communication technology to reduce unnecessary administrative work.
• Develop clear, sustainable procedures that help the team work more effectively.
• Take initiative in implementing improvements and measuring their results.

Manage Practice Performance

• Oversee insurance processes, billing, claims follow-up, and accounts receivable.
• Monitor key operational indicators, including scheduling efficiency, collections, and outstanding treatment.
• Support treatment coordination, financial discussions, and patient follow-up.
• Collaborate with practice leadership to identify opportunities for continued improvement and growth.

Deliver an Exceptional Patient Experience

• Create a welcoming, professional, and patient-centered environment.
• Build lasting patient relationships through clear communication and genuine care.
• Handle questions and concerns with professionalism, discretion, and sound judgment.
• Ensure patients feel valued and supported throughout their care.

Who We're Looking For

Required Qualifications

• At least 3 years of dental office administrative experience, including meaningful leadership, supervisory, or office management responsibilities.
• Strong knowledge of dental insurance, billing, treatment coordination, scheduling, and accounts receivable.
• Experience using dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or comparable systems.
• Familiarity with patient communication platforms such as Weave, RevenueWell, Lighthouse 360, or similar technology.
• Demonstrated ability to take initiative, identify inefficiencies, and improve administrative workflows.
• Excellent communication, organizational, multitasking, and problem-solving skills.
• A collaborative, team-oriented approach with the confidence to lead and the willingness to assist wherever needed.
• Strong follow-through, accountability, professionalism, and attention to detail.

Highly Preferred

• Direct experience with Dentrix and Weave.
• Previous management experience in a privately owned dental practice.
• Experience implementing or optimizing practice management systems.
• Familiarity with operational reporting, scheduling optimization, and dental practice performance indicators.
• Proven ability to train, support, and develop administrative team members.
• Experience successfully introducing new workflows or improving existing office processes.

The Qualities That Matter Most to Us

Beyond your experience and technical skills, we're looking for someone who:

• Takes initiative: Recognizes opportunities and confidently follows through.
• Is a genuine team player: Leads with humility, supports colleagues, and understands that practice success is a shared effort.
• Thinks in solutions: Approaches challenges with creativity, sound judgment, and a positive attitude.
• Makes systems better: Enjoys improving workflows, introducing efficiencies, and finding smarter ways to work.
• Takes ownership: Follows through, communicates effectively, and takes pride in delivering results.
• Brings positive leadership: Creates an environment where both patients and colleagues feel supported and respected.

We're especially excited to meet candidates who can share real examples of improvements they've introduced in previous dental offices.

Why Join Us?

Join an established private practice where your expertise, leadership, and ideas can make a genuine difference.

We offer the opportunity to take meaningful ownership of operations, contribute to a collaborative team, and grow professionally while helping shape the continued success of the practice.

Conveniently located in a prime Boston neighborhood, our office is easily accessible by public transportation and car.

Ready to Make an Impact?

If you're an experienced dental professional who takes pride in leading a team, improving systems, and creating an outstanding patient experience, we'd love to hear from you.

To apply, please submit your resume along with a brief response to the following question:

Tell us about one initiative or operational improvement you independently introduced at a dental practice. What did you change, and what was the result?

We look forward to connecting with professionals who are ready to bring their experience, initiative, and leadership to a meaningful long-term opportunity.

Practice details will be shared with qualified candidates during the interview process.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Family leave
• Flexible schedule
• Health insurance

Application Question(s):

• Which dental practice management and communication systems have you used? Please specify your experience with Dentrix and Weave.
• What are you looking for in your next professional opportunity and what interests you about transitioning into this dental office manager role?

Experience:

• dental office management or administrative leadership: 1 year (Required)

Ability to Commute:

• Boston, MA 02114 (Required)

Work Location: In person