Dental Office Manager

Job Title: Dental Office Manager

Salary Range: $60,000 - $75,000 DOE

Location: Grand Junction, CO

Summary: The Office Manager oversees daily operations of the dental office, including staff management, patient relations, financial accounts, marketing and communications, and regulatory compliance. Reports to the dentist and assists with other tasks as assigned.

Qualifications:

• Associate or bachelor’s degree preferred
• Minimum of 5 years' experience in a dental office management role
• Intimate knowledge of dental terminology and dental practice business operations
• Working knowledge of HIPAA, the HITECH Act of 2009, and OSHA requirements
• Understanding of licensing and CE requirements for dental staff
• Experience with Eaglesoft, Dentrix, or similar practice management software

Duties:

General Management

• Manage daily office operations and workflow
• Manage patient financial accounts
• Manage and update office computer systems
• Follow and maintain the office contingency plan
• Stay current on dental industry trends, legislation, and regulations
• Make business travel arrangements for the dentist and staff

Patient Management

• Oversee patient relations and resolve complaints
• Explain office policies to patients
• Conduct regular patient satisfaction surveys
• Support front desk staff with scheduling, collections, and insurance as needed

Staff Management

• Assign and direct staff duties and set schedules
• Recruit, interview, and recommend hires
• Coordinate terminations per the office’s process with its HR provider
• Orient and train new staff
• Monitor performance and conduct performance and salary reviews
• Coordinate team meetings and resolve staff conflicts
• Arrange staff CE
• Maintain confidential personnel and employment records

Compliance

• Help implement state and federal regulations
• Assist the dentist with drafting office policies and procedures
• Update and maintain the employee manual
• Display required federal, Colorado, and local posters and the HIPAA Notice of Privacy Practices
• Ensure records are stored and handled in compliance with HIPAA, including breach notification
• Arrange OSHA training (Bloodborne Pathogens, Hazard Communication) and risk management training, and share regulatory updates with staff