Dental Office Manager

Office Manager – Dental Practice

Job Description

Androscoggin Valley Dental is seeking an experienced, motivated, and highly organized Office Manager to lead our team and oversee the daily operations of our dental practice.

We are looking for a strong leader who thrives in a fast-paced environment, takes initiative, holds team members accountable, and is passionate about providing exceptional patient experiences.

The ideal candidate will have experience in staff management, financial oversight, sales, marketing, and business operations. Previous dental office experience is strongly preferred.

Key Responsibilities

Office Operations & Leadership

• Oversee daily operations to ensure efficiency, productivity, and excellent patient care.
• Lead, motivate, and manage administrative and clinical support staff.
• Develop and maintain office policies, procedures, and operational systems.
• Manage employee scheduling, staffing needs, and daily workflow.
• Conduct staff meetings, daily huddles, and performance evaluations.
• Handle employee concerns, conflict resolution, and performance management.
• Recruit, interview, onboard, and train new employees.
• Ensure compliance with OSHA, HIPAA, and applicable regulations.

Financial Management

• Monitor practice production, collections, and financial goals.
• Oversee accounts receivable, patient balances, and collection efforts.
• Review daily financial reports, deposits, and reconciliation.
• Monitor insurance billing, claims, and outstanding balances.
• Identify opportunities to improve practice profitability and reduce expenses.
• Track key performance indicators and provide reports to the practice owner.

Patient Relations

• Maintain a high standard of patient service and satisfaction.
• Resolve escalated patient concerns, complaints, and financial disputes.
• Ensure clear communication regarding treatment costs, insurance, and payment options.
• Oversee patient retention and follow-up systems.

Marketing & Practice Growth

• Implement marketing strategies to attract new patients and support practice growth.
• Monitor new patient inquiries, conversion rates, and scheduling performance.
• Oversee patient communication campaigns and promotional materials.
• Identify opportunities to increase treatment acceptance and patient retention.
• Coordinate community outreach and marketing initiatives.

Qualifications

Required:

• Minimum 2 years of staff management or leadership experience.
• Minimum of 2 years of sales and marketing experience
• Strong organizational, communication, and problem-solving skills.
• Experience managing financial performance, employees, and daily business operations.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to lead a team, manage multiple priorities, and work independently.

Preferred:

• Previous dental office management experience.
• Knowledge of dental insurance, billing, collections, and scheduling.
• Experience with Open Dental or similar practice management software
• College degree in Business Administration, Healthcare Management, or a related field.

What We're Looking For

We are looking for someone who is:

• A confident, positive, and accountable leader.
• Highly organized and detail-oriented.
• Proactive and solution-oriented.
• Comfortable making decisions and managing challenging situations.
• Motivated by achieving goals and improving business performance.
• Passionate about building a strong team and delivering exceptional patient care.

Compensation

$50,000–$60,000 annually, depending on dental experience, leadership background, and qualifications.

Apply Today!

If you are an experienced leader looking for an opportunity to make a meaningful impact in a dental practice, we encourage you to apply!

Join the team at Androscoggin Valley Dental and help us continue delivering exceptional care to our community.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person