Dental Office - Front Desk

We are seeking a friendly, motivated and organized individual to join our front office team. Quarryville Family Dentistry is a well-established dental office, serving our community for over 30 years.

What You'll Do

• Manage front-office operations, including check-in, check-out, phones, patient communication, scheduling, and financial coordination.
• Keep doctor and hygiene schedules productive by confirming appointments, filling openings, managing cancellations, and reactivating overdue patients.
• Present treatment plans professionally, explain estimated patient responsibility, collect deposits/copays, and help patients move forward with needed treatment.
• Verify insurance benefits accurately, review coverage details, and communicate estimates clearly and confidently to patients.
• Maintain accurate patient records, treatment plans, financial notes, communication logs, forms, and supporting documentation in Eaglesoft.
• Follow established daily systems for insurance verification, appointment confirmation, copay collection, patient routing, scanning documents, and follow-up.
• Maintain awareness of the day’s schedule, patient flow, provider needs, and outstanding administrative tasks.
• Support a positive, professional, welcoming patient experience from the first phone call through treatment completion.
• Communicate effectively with the doctor, clinical team, and fellow administrative team members.

What We're Looking For

• Dental experience is required. Prior experience as a clinical team member, front-office, treatment coordinator, scheduling coordinator, or other dental office roles.
• Strong knowledge of dental insurance, including deductibles, annual maximums, frequencies, limitations, downgrades, waiting periods, coordination of benefits, and patient estimates.
• Experience discussing treatment costs, collecting copays and deposits, and helping patients schedule recommended care.
• Excellent phone presence, communication skills, professionalism, and customer-service mindset.
• Highly organized, detail-oriented, reliable, and able to manage multiple priorities without losing follow-through.
• Comfortable holding yourself accountable to daily checklists, office systems, documentation standards, and performance expectations.
• Strong computer skills; experience with Eaglesoft and Weave is a plus, but can be taught.
• Punctual, dependable, coachable, and committed to being a positive contributor to the team.

About us
Our office uses Eaglesoft, Weave, VYNE and our patient charts are digital.

We have two dentists and an amazing team of hygienists, assistants and administrators that work together to create the high-quality experience that our patients expect and appreciate.

Pay: $26.00 - $28.00 per hour

Expected hours: 34.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Dental: 2 years (Required)

Work Location: In person