Dental Office Front Desk Coordinator

Patient Care Coordinator / Front Desk

We are seeking a personable, organized, and dependable Patient Care Coordinator to manage the front desk and serve as the primary point of contact for our patients.

This is a part-time position, working primarily Monday–Wednesday, 8:00 AM–4:00 PM, with occasional Thursday half-day opportunities.

The primary focus of this position is to be the face and voice of the practice, providing a welcoming, professional, and positive experience for patients through in-person interactions, telephone conversations, and electronic communications (email and text). This position will also have an opportunity to contribute to our online presence and marketing efforts through Facebook and other social media platforms.

Core Responsibilities

Duties include, but are not limited to:

• Greeting patients upon arrival, checking them in, reviewing treatment plans for their scheduled visits, and answering any questions they may have prior to treatment.
• Checking patients out and collecting payments due using our practice management system (Dentrix Ascend).
• Setting up and verifying patient insurance, submitting electronic claims in a timely manner, following up on outstanding insurance claims, and processing appeals as necessary.
• Answering telephone calls during business hours, monitoring voicemail, returning calls as needed, and directing messages to the appropriate team members.
• Monitoring email and text messages and responding in a timely and professional manner.
• Scheduling and confirming patient appointments, rescheduling as necessary, and using effective schedule management techniques.
• Communicating with other specialist offices, including sending patient information in a timely manner and properly handling incoming records and correspondence.
• Processing end-of-day and end-of-month reports.
• Performing light housekeeping duties, including dusting, sweeping, and vacuuming, as needed and according to a regular schedule.

Desired Skills and Experience

The ideal candidate will possess the following skills and experience:

• At least one year of front desk experience, preferably in a dental office.
• At least one year of experience managing the full insurance lifecycle, preferably in a dental office.
• At least one year of experience with Dentrix Ascend.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Knowledge of Medicaid IDD for Adults is a significant plus.
• Experience working with individuals with special needs.
• Familiarity with social media platforms.
• Experience with multi-line telephone systems, electronic fax, text messaging, and email.

Above all, we are looking for someone who genuinely enjoys interacting with people, takes pride in providing excellent customer service, and understands the importance of making every patient feel welcome and valued.

Compensation and Benefits

This is an hourly position with a compensation range of $18–$24 per hour, depending on experience and qualifications.

At this time, benefits are limited to discounted dental care for the employee and their immediate family, along with continuing education opportunities. Medical insurance, retirement benefits, and paid time off are not currently offered.

How to Apply

Interested applicants should submit a resume and a brief cover letter explaining why they would be a great fit for this position.

Direct applicants only. No phone calls, walk-ins, staffing agencies, recruiting firms, third-party recruiters, or unsolicited candidate submissions, please.

Pay: $18.00 - $24.00 per hour

Work Location: In person