Dental Office Coordinator

• Serve as the primary point of contact for patients, visitors, and callers, delivering exceptional customer service while creating a welcoming and professional clinic experience.
• Schedule, register, cancel, and confirm patient appointments both over the phone and in person
• Answer patient questions and coordinate concerns with dental staff.
• Verify and maintain accurate patient demographic, insurance, referral, and health information within the Electronic Health Record (EHR) system to support timely patient care and accurate billing.
• Prepare patient charts, ensuring prior authorizations and record transfers, if necessary, are completed.
• Manage schedule and waitlist to maximize provider productivity and patient access.
• Address patient concerns professionally and work closely with providers and leadership to resolve issues and promote a positive patient experience.
• Coordinate staff schedules, time-off requests, and timecards.
• Order clinic supplies and coordinate equipment and facility maintenance.
• Ensure compliance with HIPAA, OSHA, and organizational policies while maintaining a safe, efficient, and patient-centered environment.
• May assist with hiring, onboarding, training, performance reviews, and employee-relations processes.
• Lead and support daily administrative operations by collaborating with providers and staff, assisting with training, and serving as a resource for front office and EHR-related processes.
• Collaborate with clinic leadership to support staff scheduling, coverage coordination, onboarding, and operational initiatives.
• Assist with office administration, including supply management, meeting coordination, and implementation of new processes and procedures.
• Provide backup support in dental sterilization.

Full-time Benefits:

• 12 Annual Vacation Days, advancing to 20 annual vacation days
• 12 Annual Sick Days
• 7 Annual Holidays & 3 Personal Days
• $2,000 Annual Dental Benefit
• $50,000 Life Insurance and AD&D Benefit
• Health Insurance options through Medica with Health Savings Account.
• Dependent Care Flex Spending Account
• 403(b) Retirement Plan through American Funds
• Employee assistance program

Dental Office Coordinator Requirements

• Excellent communication skills
• Team-centered approach
• Customer service oriented
• Organizational skills
• Time management skills
• Knowledge and understanding of dental terminology, procedures and techniques
• Associate's degree or equivalent experience
• 2-3 years experience in a dental or medical office is preferred
• Experience with Epic Wisdom or other electronic dental records system is preferred
• Intermediate proficiency with Microsoft Office products

About Us: Scenic Rivers Health Services is a Community Health Center and a Federally Qualified Health Center. Originally started as Cook Area Health Services in 1979, we’ve been expanding into new clinics and gaining new providers ever since. We currently serve an 8,300 square mile area with seven medical clinics and four dental clinics. Scenic Rivers Health Services is associated with critical access hospitals in Cook and Bigfork, allowing us to provide patient care 24 hours a day.

Culture Statement: At Scenic Rivers Health Services we strive for a positive culture. Teamwork is valued in a supportive environment to achieve optimal patient care. We encourage a strong work-life balance, with a positive mindset and respect for each other. All employees play a critical role in shaping a culture of accountability, ensuring they and their coworkers meet high standards, thus inspiring everyone on our team.