Dental Front Office Lead

Dental Office Manager Position Overview

We are seeking an experienced, organized, and motivated Dental Office Manager to oversee the daily operations of our growing dental practice. The ideal candidate will be a strong leader with excellent communication skills, extensive knowledge of dental office administration, and proficiency in Denticon. A candidate who is bilingual in English and Spanish is highly preferred to help support our diverse patient population.

Responsibilities Practice Operations

• Manage and oversee all daily front-office and administrative operations.
• Ensure efficient patient scheduling, treatment coordination, and office workflow.
• Monitor patient satisfaction and implement strategies to improve the patient experience.
• Maintain a welcoming, professional, and patient-centered environment.

Team Leadership

• You will be the only front desk employee, with support from a back office insurance team. They will send claims and follow up, while your role would be patient billing.
• Conduct employee performance evaluations and assist with staff development.
• Foster a positive team culture focused on accountability, collaboration, and exceptional patient care.
• Coordinate staff schedules and ensure adequate office coverage.

Financial Management

• Oversee patient billing, collections, insurance verification (done through AI), and accounts receivable.
• Monitor office financial performance and assist with budgeting and revenue goals.
• Review reports and key performance indicators to identify opportunities for growth and improvement.
• Ensure accurate posting of payments and reconciliation processes.

Compliance & Administration

• Maintain compliance with HIPAA, OSHA, and all applicable healthcare regulations.
• Ensure accurate documentation and management of patient records.
• Oversee office policies, procedures, and administrative processes.
• Support providers and staff in maintaining efficient clinical and administrative workflows.

Technology & Systems

• Utilize Denticon Practice Management Software (PMS) to manage scheduling, reporting, patient accounts, insurance processing, and practice operations.
• Generate and analyze reports to track productivity, collections, case acceptance, and other performance metrics.
• Troubleshoot workflow issues and identify opportunities to improve operational efficiency.

Qualifications Required

• Minimum of 3 years of dental office management experience.
• Strong knowledge of dental office operations, insurance processes, billing, and collections.
• Experience using Denticon PMS.
• Proven leadership and team management experience.
• Excellent organizational, problem-solving, and communication skills.
• Knowledge of HIPAA, OSHA, and dental practice compliance standards.
• Ability to multitask and thrive in a fast-paced environment.

Preferred

• Bilingual in English and Spanish.
• Experience with treatment planning and case presentation.
• Knowledge of dental coding and insurance claim management.
• Experience managing key performance indicators (KPIs) and practice growth initiatives.

Benefits

• Competitive salary based on experience
• Paid time off and holidays
• Health insurance benefits (if applicable)
• Professional development opportunities
• Supportive and collaborative work environment

Ideal Candidate

The ideal candidate is a proactive leader who can effectively manage office operations, support team development, optimize practice performance, and deliver an exceptional patient experience. Spanish-speaking candidates are strongly encouraged to apply.

Job Type: Full-Time
Schedule: Monday–Friday
Experience: Dental Office Management: 3+ years (Preferred)
Software: Denticon PMS (Required)
Language: Spanish (Preferred)

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Dental receptionist: 3 years (Preferred)

Work Location: In person