Dental Front Office Coordinator

**Job Overview:**

We are seeking a detail-oriented and organized Front Office Coordinator to join our team. Experience is preferred, including the use of Eaglesoft software. The ideal candidate will have experience in a dental office setting and possess knowledge of HIPAA regulations. This role involves managing schedules, coordinating appointments, presenting treatment plans, making payment arrangements, entering payments in the software, closing out the day, preparing bank deposits, sending statements, calling past due accounts, and providing excellent patient service. Knowledge of dental insurance biling and working with CareCredit is preferred.

**Duties:**

- Schedule patient appointments efficiently

- Coordinate with healthcare providers to ensure accurate scheduling

- Manage phone systems and respond to patient inquiries

- Maintain patient records in compliance with HIPAA regulations

- Utilize eClinicalWorks or similar software for scheduling tasks

- Provide administrative support to the front desk staff

- Make financial arrangements before scheduling patients

- Present treatment plans to patients

- Send statements to patients with a balance

- Generate aging reports

- Follow up on past due accounts with calls and letters

- Speak to patients who call in with questions about their account

- Print route slips the day before appointments and evaluate

- Work to keep office collections at 98% or higher

- Post payments to patient accounts

- Close out the day, month, and year

- Prepare daily deposits

- Make needed adjustments to patient accounts

- Refund credit balances

- Handle billing problems and disputes

- Collect insurance copayments

- Back up the insurance coordinator as needed

- Deliver exceptional patient service

**Experience:**

Required Skills:

- Experience in a dental office or healthcare setting preferred

- Experience using Eaglesoft software

- Knowledge of HIPAA regulations

- Proficiency in using phone systems for appointment scheduling

- Strong administrative skills

Nice-to-Have Skills:

- Organized, outgoing, reliable

This position offers an opportunity to work in a dynamic healthcare environment, providing essential support to patients and staff. If you are passionate about delivering top-notch patient service and have the required skills, we encourage you to apply for this rewarding role.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off

Work Location: In person