Dental Front Office Coordinator / Treatment Plan Coordinator

Dental Front Office Coordinator / Treatment Plan Coordinator

Towson, MD | $22.00–$28.00 per hour (Based on Experience)

Join the Towson Dental Care Team!

Towson Dental Care is a growing, patient-focused dental practice specializing in comprehensive general dentistry, cosmetic dentistry, IV sedation, dental implants, and advanced All-on-X full-arch rehabilitation.

We are looking for an experienced, organized, and motivated Dental Front Office Coordinator who takes pride in delivering exceptional patient service while keeping the administrative and financial operations of a dental office running smoothly.

This is not an entry-level position. We are seeking someone with a strong understanding of dental insurance, billing, treatment coordination, and front office operations. The ideal candidate is confident communicating with patients, knowledgeable about dental insurance, detail-oriented, and comfortable working in a fast-paced, growth-oriented practice.

Key Responsibilities

Dental Insurance & Billing

• Verify dental insurance eligibility, benefits, limitations, and annual maximums.
• Submit electronic and paper dental insurance claims accurately and in a timely manner.
• Attach necessary supporting documentation, including X-rays, narratives, and clinical records.
• Track outstanding claims and follow up with insurance companies regarding unpaid, delayed, or denied claims.
• Post insurance payments and adjustments accurately into patient accounts.
• Review and reconcile insurance EOBs (Explanation of Benefits).
• Identify insurance discrepancies and assist with claim corrections, appeals, and resubmissions.
• Maintain accurate patient insurance and financial records.

Treatment & Financial Coordination

• Present and explain treatment plans, including recommended procedures and associated fees.
• Discuss insurance estimates, patient portions, and financial arrangements.
• Assist patients with financing options and payment arrangements.
• Follow up with patients regarding outstanding treatment plans and help increase treatment acceptance.
• Coordinate appointments and treatment schedules, including complex restorative and implant cases.

Front Office & Patient Relations

• Manage incoming calls, texts, emails, and patient inquiries professionally.
• Schedule, confirm, and coordinate patient appointments.
• Maintain accurate patient records and update medical, insurance, and demographic information.
• Collect patient payments and maintain accurate account balances.
• Work closely with the clinical team and office management to ensure efficient daily operations.
• Provide a welcoming, professional, and exceptional patient experience.

Qualifications & Requirements

• Minimum 3+ years of dental front office experience; treatment coordinating experience strongly preferred.
• Strong working knowledge of dental insurance, billing, and claims processing.
• Hands-on experience submitting dental insurance claims and posting insurance payments.
• Understanding of dental EOBs, insurance adjustments, claim follow-ups, and denials.
• Experience presenting treatment plans and discussing financial arrangements.
• Excellent communication, customer service, and problem-solving skills.
• Strong organizational skills with the ability to multitask and prioritize responsibilities.
• Reliable, punctual, professional, and detail-oriented.
• Ability to work independently, take initiative, and follow direction from the Office Manager.
• Comfortable working in a busy, growing dental practice.
• Experience with SoftDent dental software is highly preferred. Experience with other dental practice management software will also be considered.

What We Offer

• Competitive pay: $22–$28 per hour, based on experience.
• 401(k) with employer matching.
• Paid time off (PTO).
• Employee dental benefits.
• Employee discounts.
• Continuing education and on-the-job training.
• Opportunities for professional growth and advancement.
• Supportive and team-oriented work environment.
• Performance-based incentives.
• Sign-on bonus after successful completion of 90 days of employment.

Work Schedule

• Monday – Thursday: 7:30 AM – 4:30 PM
• Friday: 8:00 AM – 2:00 PM
• No weekends!

Enjoy a consistent weekday schedule and a professional work environment that values teamwork and work-life balance.

Why Join Towson Dental Care?

At Towson Dental Care, we believe exceptional dentistry starts with an exceptional team. We are committed to providing high-quality dental care, building lasting patient relationships, and helping our patients achieve healthy, confident smiles.

We are looking for someone who wants more than just a job. We want a dependable team member who takes ownership of their responsibilities, contributes to the success of the practice, and is interested in growing with us long-term.

If you have dental front office experience, understand insurance billing, know how to submit claims and post insurance payments, and enjoy helping patients navigate their dental care, we would love to meet you!

Apply today and become part of the Towson Dental Care team!

Pay: $22.00 - $28.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid time off

Application Question(s):

• Do you have experience using SoftDent dental software?
• Have you personally submitted dental insurance claims?
• Have you handled denied claims, claim follow-ups, and insurance appeals?
• Are you comfortable presenting treatment plans and discussing financial arrangements with patients?

Experience:

• Dental office: 3 years (Required)

Ability to Commute:

• Towson, MD 21286 (Required)

Work Location: In person