Dental Front Office

Job Summary

We are seeking a dynamic and detail-oriented Dental Front Office professional to join our vibrant dental team. In this essential role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in medical administrative support, health information management, and office management will help streamline clinic operations, enhance patient satisfaction, and uphold the highest standards of confidentiality and professionalism. This paid position offers an exciting opportunity to contribute to a thriving dental practice while utilizing your comprehensive office skills and clinical knowledge.

Duties

• Greet patients warmly and manage all front desk activities with enthusiasm and professionalism
• Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth
• Verify patient insurance coverage, process payments, and handle medical collections with accuracy and care
• Maintain and update patient records in compliance with HIPAA and clinical confidentiality policies
• Review medical documentation, including CPT coding, ICD-9/10 codes, and care plans for accuracy and completeness
• Manage phone communication with excellent phone etiquette, addressing patient inquiries promptly and professionally
• Assist with medical billing, coding, and documentation review to ensure proper reimbursement and record accuracy
• Support clinic operations by filing medical records, managing electronic health records (EHR), and performing general clerical tasks such as typing, filing, and 10-key data entry
• Collaborate with clinical staff to coordinate patient flow and ensure timely appointment scheduling
• Uphold health information management standards by maintaining strict confidentiality of all medical records

Skills

• Extensive experience with EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms
• Strong knowledge of health insurance processes, Medicare guidelines, CPT coding, ICD-9/10 coding, and medical billing procedures
• Proficiency in Microsoft Office Suite for documentation and communication tasks
• Excellent customer service skills combined with effective phone communication and office management abilities
• Bilingual capabilities are highly desirable to serve diverse patient populations effectively
• Prior clinic or dental office experience is preferred to understand clinical workflows and patient needs
• Familiarity with HIPAA regulations, clinical confidentiality policies, medical terminology, and health information management practices
• Demonstrated ability to handle medical administrative support tasks efficiently while maintaining attention to detail
• Strong organizational skills for managing medical records, appointment schedules, billing processes, and documentation review

Join us in delivering exceptional patient care through a friendly front desk experience! This role is vital in creating a positive environment where patients feel valued from their first contact through their entire visit. If you thrive in a fast-paced setting that combines administrative excellence with healthcare knowledge, we want to hear from you!

Pay: $20.00 - $28.00 per hour

Expected hours: 8.0 – 24.0 per week

Work Location: In person