Dental Front Office Assistant

Job Overview

We are seeking a dynamic and detail-oriented Dental Front Office Assistant to join our vibrant dental practice. In this pivotal role, you will be the welcoming face of our clinic, responsible for managing patient interactions, scheduling appointments, and ensuring seamless administrative operations. Your energetic approach will help foster a positive patient experience while maintaining efficient office workflows. The ideal candidate is highly organized, possesses excellent communication skills, and has a passion for delivering exceptional customer service in a healthcare setting.

Duties

• Greet patients warmly and professionally, creating a friendly and inviting atmosphere
• Schedule appointments accurately using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks
• Verify patient insurance coverage and explain treatment plans and billing procedures clearly
• Manage patient check-in and check-out processes efficiently, ensuring all documentation is complete and accurate
• Handle medical billing and collections, including Medicare and health insurance claims processing
• Maintain and update patient records in compliance with HIPAA regulations and clinical confidentiality policies
• Answer multi-line phone systems with professionalism, providing information or directing calls appropriately
• Review medical documentation for accuracy, including CPT coding, ICD-9/10 codes, and care plans
• Assist with administrative tasks such as filing, data entry (including 10 key typing), and managing electronic health records (EHR) systems like Athenahealth or EMR systems

Requirements

• Proven experience in a medical or dental front office environment with strong clerical skills
• Knowledge of medical billing, coding (ICD, CPT), and insurance processes including Medicare and Medicaid
• Familiarity with EHR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; experience with EMR management is preferred
• Excellent customer service skills with the ability to communicate effectively via phone and in person
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and electronic health record management software
• Ability to review medical documentation accurately while maintaining attention to detail
• Bilingual abilities are highly desirable to serve diverse patient populations
• Knowledge of healthcare compliance standards such as HIPAA and clinical confidentiality policies
• Organizational skills to manage appointment scheduling, filing, and medical records efficiently
• Experience with medical administrative support tasks like insurance verification, billing, coding, and documentation review

Join our team to make a meaningful difference in patients’ lives by providing exceptional front desk support in a fast-paced dental environment! We are committed to fostering a supportive workplace where your skills are valued and your professional growth is encouraged.

Pay: $16.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person