Dental Front Office Assistant

Job Overview
We are seeking a dynamic and detail-oriented Dental Front Office Assistant to join our vibrant dental practice. In this essential role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clerical tasks. Your energetic approach and organizational skills will help ensure smooth clinic operations, accurate documentation, and positive patient experiences. The ideal candidate will possess strong medical administrative support skills, familiarity with dental and medical terminology, and experience working with electronic health record (EHR) systems.

Duties

• Greet patients warmly, verify insurance coverage, and perform insurance verification using systems like Dentrix Ascend.
• Schedule appointments efficiently utilizing dental office management software and multi-line phone systems while maintaining accurate medical scheduling records.
• Manage patient intake processes, including collecting medical history, updating electronic health records (EHR systems), and reviewing documentation for completeness.
• Handle billing and collections by processing payments, submitting claims, and following up on outstanding balances using medical billing and coding knowledge such as CPT coding, ICD-10/ICD-9 codes, and Medicare guidelines.
• Maintain accurate medical records by filing documents securely, reviewing care plans, and ensuring compliance with HIPAA regulations.
• Assist with office management duties such as filing, data entry (including 10 key typing), and managing correspondence through Microsoft Office applications.
• Support clinical staff by coordinating patient flow, preparing treatment rooms, and ensuring all documentation aligns with medical terminology standards.
• Use EMR (Electronic Medical Records) systems like eClinicalWorks or Athenahealth to update patient information promptly and accurately.
• Demonstrate excellent phone etiquette when handling inquiries via multi-line phone systems while providing outstanding patient service.

Qualifications

• Proven experience in a dental office or healthcare setting with strong familiarity in dental terminology and medical administrative procedures.
• Proficiency in EMR systems such as Dentrix, Eaglesoft, Meditech, Epic or similar platforms; experience with Athenahealth or eClinicalWorks is a plus.
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security.
• Ability to perform insurance verification, billing procedures, and medical coding including CPT codes and ICD-10/ICD-9 coding standards.
• Strong computer skills including Microsoft Office Suite (Word, Excel), typing skills (10 key typing), and familiarity with office management software.
• Excellent customer service skills coupled with professional phone etiquette for handling patient inquiries efficiently.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic or dental office experience is preferred; familiarity with dental terminology and clinic operations is a plus.
• Exceptional organizational skills with attention to detail in documentation review and record keeping. Join our team to make a meaningful difference in patients’ lives through compassionate care and seamless administrative support!

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person