Dental Front Desk Receptionist

Overview
Join a dynamic dental practice as a Front Desk / Receptionist, where your energetic and welcoming attitude will set the tone for an exceptional patient experience. In this vital role, you will serve as the first point of contact for patients, managing appointments, insurance verifications, and medical records with precision and professionalism. Your proactive approach will ensure smooth daily operations and contribute to a positive, efficient clinic environment. This paid position offers an exciting opportunity to develop your skills in dental office management while supporting patient care and administrative excellence.

Responsibilities

• Greet patients warmly and professionally, creating a friendly and welcoming atmosphere
• Schedule appointments efficiently using dental practice management software such as Opendental
• Verify insurance coverage and benefits, including Medicare, Medicaid, and private plans.
• Manage patient check-in and check-out processes with attention to detail in medical records and documentation review
• Handle multi-line phone systems with excellent phone etiquette, addressing patient inquiries promptly and courteously
• Perform insurance verification, authorization, and follow-up on claims using EMR systems.
• Maintain organized filing of medical records, dental charts, and office documentation in compliance with HIPAA regulations
• Support medical billing processes by understanding CPT coding, ICD-10/ICD-9 coding, and medical terminology to facilitate accurate claims submission
• Assist with medical scheduling, intake procedures, and data entry
• Ensure confidentiality of patient information in accordance with HIPAA standards and health information management protocols

Skills

• 1+ years of experience in a dental office front desk role required
• Familiarity with EMR/EHR system Opendental preffered
• Knowledge of medical billing procedures, CPT coding, ICD coding (ICD-10/ICD-9), and insurance verification processes
• Excellent computer skills
• Strong understanding of dental terminology, medical terminology, and healthcare documentation standards
• Bilingual abilities in Spanish are highly valued to serve diverse patient populations effectively
• Exceptional customer service skills coupled with professional phone etiquette and clerical experience
• Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment.
• Knowledge of HIPAA compliance requirements to safeguard patient privacy at all times

What We Offer:

• Competitive hourly pay based on experience
• Supportive and collaborative team environment
• Opportunities for growth and cross-training (e.g., treatment coordination)
• Modern office setting with a focus on patient care and work-life balance
• Employee dental benefits

If you are outgoing, enjoy helping people, and thrive in a busy yet rewarding dental office, we’d love to hear from you!

Benefits:

• Employee discount
• Free parking
• Paid sick time
• Paid training

Work Location: In person

Pay: $22.00 - $28.00 per hour

Benefits:

• Employee discount
• Paid sick time
• Paid time off

Work Location: In person