Dental Front Desk Receptionist

Job Summary

We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental practice. In this role, you will be the welcoming face of our clinic, ensuring a smooth and efficient patient experience from check-in to check-out. Your energetic approach and exceptional customer service skills will help foster a positive environment, while your attention to detail and administrative expertise will support the overall operations of the office. This paid position offers an exciting opportunity to be an integral part of a caring healthcare team dedicated to delivering outstanding dental care.

Responsibilities

• Greet patients warmly, verify their appointment details, and assist with check-in and check-out procedures using Electronic Health Records (EHR) systems
• Manage patient scheduling efficiently through dental office management software, coordinate appointment times, and confirm upcoming visits.
• Collect and process payments, including medical collections and insurance co-pays, ensuring accuracy in billing and documentation review.
• Verify insurance coverage, submit claims, and follow up on reimbursements using health insurance knowledge including Medicare, HIPAA compliance, CPT coding, ICD-9/10 coding, and medical billing procedures.
• Maintain accurate medical records in compliance with clinical confidentiality policies while managing electronic health records (EHR) systems like Athenahealth or Meditech.
• Handle phone communication with professionalism, practicing excellent phone etiquette to address patient inquiries and schedule appointments promptly.
• Support administrative tasks such as filing medical records, managing health information management systems, performing 10 key typing tasks, and updating patient information in various EMR/EHR platforms.
• Assist with clinical documentation review related to care plans and ensure all office procedures adhere to HIPAA regulations for patient privacy and confidentiality.
• Provide exceptional patient service by addressing concerns courteously and maintaining a friendly front desk environment that reflects our commitment to quality care.

Experience

• Prior clinic experience in a dental or medical office setting is highly preferred.
• Demonstrated proficiency with EMR/EHR systems
• Strong knowledge of health insurance processes including Medicare billing, CPT coding, ICD coding (ICD-9/10), and medical billing practices.
• Bilingual abilities are a plus to effectively serve diverse patient populations.
• Excellent computer skills with familiarity in Microsoft Office applications for documentation and communication purposes.
• Proven experience in medical administrative support with clerical skills such as filing, phone communication, typing (including 10 key), and maintaining accurate medical records.
• Knowledge of clinical confidentiality policies combined with outstanding customer service skills ensures a professional approach at all times.

Join us in making a difference by providing top-tier administrative support that enhances patient experiences while supporting our dedicated healthcare team!

Pay: From $24.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Work Location: In person