Dental Front Desk Receptionist

Job Summary

We are seeking an energetic and detail-oriented Dental Front Desk Receptionist to be the welcoming face of our dental practice. In this vital role, you will manage patient interactions, coordinate appointments, handle medical billing and insurance processes, and ensure smooth administrative operations. Your positive attitude and exceptional organizational skills will contribute to delivering outstanding patient service and maintaining efficient clinic workflows. This position offers an exciting opportunity to be part of a dynamic healthcare team dedicated to providing top-quality dental care.

Responsibilities

• Greet patients warmly, verify their information, and assist with check-in and check-out procedures using Electronic Health Record (EHR) systems such as Epic, Meditech, or eClinicalWorks
• Schedule appointments accurately while managing the clinic’s calendar through dental office management software
• Collect and process payments, including medical collections and insurance co-pays, ensuring compliance with HIPAA and health information confidentiality policies
• Verify insurance coverage, submit claims, and follow up on reimbursements using health insurance knowledge such as Medicare and Medicaid guidelines
• Review medical documentation for accuracy, completeness, and adherence to clinical confidentiality policies
• Maintain organized medical records and ensure proper filing of patient documentation in electronic health records (EHR) systems
• Handle phone communication with patients, providers, and insurance companies with professionalism and excellent phone etiquette
• Assist with medical billing, coding (CPT, ICD-9/10), and documentation review to support accurate clinical documentation and care plans
• Support clinic administrative tasks including data entry, typing, filing, and 10 key typing to ensure efficient office operations
• Collaborate with clinical staff to facilitate seamless patient flow and exceptional service delivery

Qualifications

• Proven experience as a medical receptionist or front desk staff in a healthcare or dental clinic setting
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth or similar platforms
• Familiarity with medical billing, coding (CPT, ICD-9/10), health insurance processes, and Medicare guidelines
• Excellent customer service skills with the ability to communicate effectively via phone and in person
• Bilingual abilities are highly preferred to serve diverse patient populations effectively
• Proficiency in Microsoft Office Suite including Word and Excel for administrative support tasks
• Ability to review medical documentation accurately while maintaining strict confidentiality in accordance with HIPAA regulations
• Strong clerical skills including filing, data entry, typing (including 10 key), and organization skills
• Dental clinic experience is highly desirable but not required; a background in medical office management is a plus
• Demonstrated ability to work efficiently under pressure while maintaining attention to detail

Join our team as a Dental Front Desk Receptionist where your enthusiasm for healthcare administration will make a meaningful difference in patients’ lives! We value your dedication to delivering exceptional service while supporting the operational excellence of our dental practice.

Pay: From $21.00 per hour

Work Location: In person