Dental Front Desk Receptionist

Job Overview

We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental team! In this essential role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative duties. Your energy and professionalism will help create a welcoming environment, ensuring smooth clinic operations from patient scheduling to insurance processing. If you thrive in fast-paced settings and possess a passion for healthcare support, this opportunity is perfect for you!

Responsibilities

• Greet patients warmly and assist them with check-in and check-out procedures, ensuring a positive experience.
• Schedule appointments efficiently using dental practice management software and coordinate patient flow throughout the day.
• Verify patient insurance coverage, process claims, and handle billing inquiries with accuracy and confidentiality.
• Manage electronic health records (EHR systems), including documentation review, medical records management, and updating patient information in systems like Dentrix Ascend
• Collect payments, perform medical collections when necessary, and maintain accurate financial records.
• Answer multi-line phone systems with professionalism, providing information or redirecting calls as appropriate.
• Support clinical staff by preparing charts, reviewing documentation for completeness, and ensuring compliance with HIPAA and other confidentiality policies.

Requirements

• Proven experience in a medical or dental office setting with strong knowledge of front desk operations.
• Knowledge of health/dental insurance procedures including Medicare, Medicaid, ADA codes.
• Excellent computer skills with proficiency in Microsoft Office Suite and typing skills (including 10-key).
• Strong understanding of dental terminology, documentation review standards, and clinical confidentiality policies.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Exceptional customer service skills with phone etiquette and professional communication abilities.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Prior experience working with health information management systems and medical administrative support is highly valued.

Join us as we deliver outstanding healthcare experiences! We are committed to fostering an inclusive environment where your skills make a real difference in patient care while offering opportunities for professional growth within the healthcare industry. All positions are paid roles dedicated to supporting your career development in dental office management!

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance
• Wellness program

Work Location: In person