Dental Front Desk / Patient Coordinator

Overview

As a Dental Front Desk / Patient Coordinator, you’ll help patients feel welcomed and supported from their first call through each visit. You’ll coordinate appointments, maintain accurate records, and assist with billing and insurance processes while protecting confidential information. Your impact: Clear scheduling and accurate records help patients navigate care and enable the dental team to focus on treatment.

Duties

• Welcome patients, manage the front desk, answer calls with professional phone etiquette, and coordinate medical scheduling.
• Maintain medical records and electronic health records (EHR), including documentation review, filing, and health information management.
• Support medical billing, medical collection, health insurance questions, Medicare processes, and care plan documentation as applicable.
• Apply HIPAA (Health Insurance Portability and Accountability Act) requirements and clinical confidentiality policies when handling patient information.
• Provide medical administrative support, clerical tasks, and patient service; use Microsoft Office and other computer systems to keep work organized.

Qualifications

• Experience in a dental clinic, medical office, clinic, or hospital is helpful; medical receptionist, front desk, customer service, administrative, or clerical experience is also relevant.
• Familiarity with EMR (electronic medical record) and EHR systems, such as Epic, Meditech, Athenahealth, or eClinicalWorks, is preferred.
• Knowledge of medical terminology, medical coding, CPT (Current Procedural Terminology), ICD-9, ICD-10, ICD coding, and health insurance is an asset.
• Strong computer skills, typing, 10-key typing, phone communication, and attention to detail are valuable; bilingual ability is a plus.

Pay: $20.00 - $25.00 per hour

Expected hours: 32.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person