Dental Front Desk Manager / Patient Care Coordinator

Overview

We are a patient-focused private dental practice located in Westlake, Ohio. Our team is dedicated to providing high-quality, comfortable dental care to our community in a warm and supportive environment. We are looking for a reliable, friendly and detail-oriented Front desk manager/Patient care coordinator. As a Dental Front Desk Manager / Patient Care Coordinator, you’ll keep the practice’s front office organized, welcoming, and focused on excellent patient care. You’ll coordinate scheduling, records, billing workflows, and team operations while helping patients understand each step of their visit. Your impact: Clear coordination helps patients access care smoothly and enables clinical staff to focus on treatment.

Duties

• Lead front desk operations, supervise and support staff, and coordinate coverage and daily priorities.
• Welcome patients, manage appointments, respond to questions, and deliver attentive customer service.
• Maintain accurate dental records and electronic health records (EHR); use electronic dental l record (EMR) and patient management software, such as Softdent, Eaglesoft, Dentrix, or eClinicalWorks.
• Coordinate dental billing, managed care, utilization management, budgeting, and fiscal and financial management processes.
• Support compliance with Health Insurance Portability and Accountability Act (HIPAA) requirements, health regulation policies, and applicable accreditation standards.

Requirements

• Dental office experience and experience in dental administrative support, dental office management, practice management are valuable.
• Knowledge of Microsoft Office, dental terminology, dental billing, dental records.. Use of Dental Management Software (Softdent or other) recommended.
• Dental office or clinic experience is useful.
• Billing and Insurance:: verify patient dental insurance benefits, collect co-pays at the time of service. Submit dental insurance claims.

Pay: $22.89 - $29.98 per hour

Expected hours: 25.0 – 35.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person