Dental Front Desk Clerk

Job Summary
We are seeking an friendly and organized Front Desk Clerk to be part of our team. In this vital role, you will serve as the first point of contact for patients ensuring a smooth and memorable experience from check-in to check-out ensuring a warm and welcoming atmosphere.

Duties

• Greet patients warmly upon arrival, providing exceptional service and assistance throughout their visits
• Manage phone system with professionalism, answering inquiries promptly and courteously
• Coordinate, maintain, and secure clinic schedule, and patient flow.
• Create and update patient records and documentation
• Assist patient check in and check out process
• Use dental software while ensuring accuracy and attention to detail
• Verify insurance eligibility and benifits prior to appointments
• Assist billing and insurance processing before and after appointment completion.
• Collect payment, prepare estimates for treatment plans, and and reconcile account balances.
• Present patients with treatment and financial timeline
• Handle patient requests, complaints, and special accommodations with tact and a positive attitude
• Maintain clinic cleanliness and organization to reflect the high standards of clinic.
• Uphold etiquette standards and ensure clear communication with patients and team members

Experience

• Previous dental or medical experience preferred, especially in front desk or guest services roles
• Strong customer service skills with a friendly, approachable demeanor (bilingual is a plus to serve a diverse population)
• Profficient in using office software and equipment
• Excellent communication skills
• How to Apply:

Send your resume and any additional certifications to [email protected]

Experience:

• Dental Front Desk: 1 year (Required)

Language:

• Spanish and English (Preferred)

Work Location: In person