Dental Billing Administrator

Dental Billing AdministratorNot a Front-Desk Role

Perfect Smiles Dentistry | Private Practice

Perfect Smiles Dentistry is seeking a detail-oriented, patient-focused Dental Billing Administrator to join our exceptional private-practice team.

In this dedicated revenue-cycle role, you will help keep our billing systems accurate, organized, and patient-friendly—from insurance verification and claim submission to payment posting, follow-up, and account resolution.

This is an excellent opportunity for someone who enjoys problem-solving, communicating clearly, working with numbers, and contributing to a team that takes pride in delivering an outstanding patient experience. You will not be expected to manage everything alone. Our team is supported by organized systems, modern technology, engaged leadership, and teammates who value collaboration and continuous improvement.

This is not a front-desk position. While you will collaborate closely with treatment coordinators, the clinical team, and leadership, your primary focus will be dental insurance, claims, payment posting, accounts receivable, and compassionate patient financial communication.

About Perfect Smiles

At Perfect Smiles, we have built something different: a practice where team members genuinely enjoy coming to work and patients feel cared for from the moment they walk through the door.

Founded by Dr. David Ahearn—a nationally recognized dentist, CEO of Design Ergonomics, and leader in dental innovation—our practice combines advanced clinical systems with a people-first culture. Our patients experience that difference at every visit.

If you value collaboration, professional growth, meaningful work, and working alongside teammates who genuinely enjoy one another, you will fit right in.

The Role

As our Dental Billing Administrator, you will play an important role in making dental care accessible and financial communication clear for patients and families.

You will work closely with patients, insurance carriers, clinical team members, treatment coordinators, and leadership to ensure that claims are accurate, payments are posted correctly, and outstanding balances are handled professionally and compassionately.

This is a clearly defined billing and revenue-cycle position. You will not be expected to carry every administrative responsibility of the front desk. Instead, your focus will remain on insurance, claims, payment posting, accounts receivable, and patient financial communication.

What You’ll Do

As part of our billing team, you will:

• Verify dental insurance eligibility, benefits, deductibles, annual maximums, limitations, and waiting periods.
• Submit accurate and timely insurance claims, attachments, preauthorizations, narratives, and supporting documentation.
• Monitor claims throughout the full lifecycle, including rejections, denials, pending claims, appeals, corrections, and resubmissions.
• Review Explanation of Benefits (EOB) documents and accurately post insurance payments, adjustments, and patient balances.
• Manage accounts receivable and aging reports, following up appropriately with insurance carriers and patients.
• Respond to patient billing questions in a professional, helpful, and respectful manner.
• Communicate insurance limitations, outstanding balances, and payment options with clarity and compassion.
• Partner with doctors and clinical team members to obtain accurate clinical notes, narratives, radiographs, procedure codes, and documentation needed to support claims.
• Participate in weekly billing-team huddles and contribute to a positive, aligned work environment.
• Identify opportunities to improve workflows, reduce claim delays, strengthen collection outcomes, and improve the patient financial experience.

What We Provide

We understand that excellent billing work depends on more than individual effort. We provide the systems, support, training, and collaboration needed for you to do accurate, meaningful work.

A Clear, Focused Role

• A well-defined division of responsibilities among billing, front-desk operations, scheduling, treatment coordination, collections, and clinical teams.
• A dedicated billing position focused on revenue-cycle responsibilities—not an unrealistic “do everything” administrative role.
• Clear expectations, practical priorities, and leadership support when competing needs arise.
• A team-based approach to solving billing challenges rather than placing the burden on one person.

Modern Systems and Training

• Organized workflows and modern practice-management technology.
• Comprehensive onboarding to our systems, processes, communication standards, and billing workflows.
• Ongoing support as you learn the details of our practice, software, insurance plans, and patient financial policies.
• A workplace that values careful, accurate work and a willingness to learn—not simply experience with one specific software platform.

A Manageable, Well-Supported Workflow

• Clinical collaboration that helps ensure claims are supported by timely notes, accurate procedure codes, radiographs, narratives, signed forms, and necessary documentation.
• Realistic workflows for claims, preauthorizations, payment posting, aging accounts, denials, appeals, and patient-balance follow-up.
• Active partnership with doctors, hygienists, front-desk staff, treatment coordinators, and leadership to resolve issues before they become billing problems.
• A culture of shared accountability for missing documentation, insurance exclusions, coding questions, and claim challenges.

Patient-Centered Financial Communication

• An office philosophy centered on respectful, transparent, and empathetic conversations about insurance, estimates, deductibles, limitations, balances, and payment options.
• Support for helping patients understand their financial responsibility without high-pressure tactics or aggressive collection practices.
• A team that recognizes billing communication as an important part of the overall patient experience.

Growth, Stability, and Opportunity

• A stable private-practice environment with established systems, engaged leadership, and a commitment to long-term team success.
• Opportunities to develop your billing, insurance, accounts-receivable, and revenue-cycle expertise.
• A collaborative culture where your ideas for improving processes are welcomed.
• Competitive compensation and benefits based on experience and qualifications.
• A predictable schedule and a workplace that values reliability, balance, and professional growth.

What We’re Looking For

The ideal candidate is organized, dependable, comfortable with numbers, and confident communicating with both patients and insurance companies. You understand that billing is more than paperwork—it is an essential part of a positive patient experience and a healthy practice.

Preferred Qualifications

• Experience with dental insurance billing, claims management, payment posting, and accounts receivable.
• Working knowledge of dental procedure codes, insurance terminology, EOBs, benefit verification, claim narratives, and preauthorizations.
• Experience following up on unpaid, delayed, rejected, or denied insurance claims.
• Proficiency with dental practice-management software, electronic patient records, Microsoft Office, and reporting tools.
• Strong attention to detail and the ability to maintain accurate financial and patient records.
• Excellent customer-service and communication skills, especially when discussing financial matters with patients.
• Ability to work independently, prioritize multiple responsibilities, and collaborate effectively with clinical and administrative team members.
• Commitment to confidentiality, compliance, and respectful patient communication.

Our Culture

Perfect Smiles is a friendly, upbeat workplace where people genuinely enjoy working together. We believe that when our team feels respected, supported, and appreciated, our patients receive better care.

Here, teamwork comes first, because great teamwork creates great patient experiences.

Our team values:

• A bright, modern, welcoming environment.
• Supportive teammates and genuine camaraderie.
• Daily morning huddles that keep everyone aligned, energized, and ready to succeed.
• Organized facilities and clinical systems that help the day run smoothly.
• State-of-the-art technology that makes high-quality dentistry easier and more enjoyable.
• Leadership that is present, invested, and committed to team growth.
• Doctors who trust and empower team members to do their best work.
• Personal and professional development opportunities.
• Recognition, appreciation, and celebration of both big and small wins.
• A workplace that is positive, collaborative, purposeful, and genuinely fun.

What Our Team Loves

Our team members say they value:

• Providing patients with the highest level of care.
• Working with people who enjoy spending time and having fun together.
• Having a clear sense of purpose and meaningful work.
• Being surrounded by uplifting, supportive teammates.
• Feeling that leadership is invested in their growth and success.
• Working in a well-organized practice with effective systems.
• Using advanced technology to provide exceptional dentistry.
• Starting each day with purposeful morning huddles.
• Having opportunities for personal and professional growth.
• Being trusted and empowered by the doctors and leadership team.

What Our Patients Say

Patients describe Perfect Smiles as:

• “Caring, compassionate, and knowledgeable staff who always put families at ease.”
• “A team that consistently goes the extra mile.”
• “Bright, modern, and welcoming.”
• “Equipped with the latest technology for the best care.”
• “Flexible and attentive to each family’s needs.”
• “Truly the best in the area.”

Benefits Summary

Join a team that invests in you. We are proud to offer a comprehensive, people-first benefits package designed to support your wellbeing, growth, and success—both inside and outside of work.

Invest in Your Growth

• Continuing education courses covered by the practice.
• Licensure-renewal support.
• Opportunities to expand your dental knowledge and professional skills.

Look and Feel Your Best

• Uniforms provided and laundered on-site.
• $100 annual shoe reimbursement.

Recharge and Reconnect

• Generous paid time off.
• 40 hours of sick time.
• Paid vacation.
• Nine scheduled paid holidays.

Smile Brighter

• Up to $2,000 annually for dental treatment at Perfect Smiles Dentistry.
• Immediate family members receive 50% off dental treatment, up to $2,000.

Build Your Future

• 401(k) retirement plan.
• 50% PS&W match up to 6% of your salary.
• Full vesting after six years.

Stay Healthy and Covered

• Comprehensive medical coverage.
• Affordable monthly premiums.
• Deductible reimbursement program.
• Free vision plan, including annual exams, glasses or contact lenses, and low copays.

Peace of Mind When You Need It

• Short-term disability coverage with supplemental income replacement of up to 60% of earnings.
• Optional long-term disability coverage for extended life events.

Security for You and Your Family

• 100%-paid life and AD&D insurance worth two times your salary, up to $300,000.
• Supplemental life and AD&D options for employees, spouses, and dependents.

Extra Layers of Protection

• Voluntary accident, critical illness, and hospital plans.
• Cash benefits to help with medical bills, everyday expenses, or unexpected events.

Why Perfect Smiles

At Perfect Smiles, you will have the opportunity to build a meaningful career with a team that values your contribution.

You will be supported by strong systems, thoughtful leadership, modern technology, and a culture centered on teamwork, growth, and exceptional patient care. This is more than a job—it is an opportunity to be part of a team that supports one another behind the scenes while delivering an exceptional experience for every patient.

If you are ready to bring your billing expertise, professionalism, and patient-first mindset to a practice where your work truly matters, we would love to meet you.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have dental office experience?

Work Location: In person