Clinic Care Coordinator Supervisor/Office Manager

The Clinic Care Coordinator Supervisor/Office Manager is to provide leadership and guidance to staff, oversee daily office operations, and develop and maintain oral health care (OHC) clinical provider schedules to ensure productivity, sustainability, and strong collaboration between support and clinical teams.

• Human Resources & Team Management: Oversee recruitment, selection, employee engagement, relations, retention, policy interpretation, employee recognition, and performance management, including reviews, coaching, disciplinary actions, and terminations as necessary. Address team member concerns in collaboration with supervisors and Human Resources.

• Staff Training & Development: Coordinate orientation and training for new dentists, dental and advanced dental therapists, dental hygienists, and support staff on office policies and clinical procedures.

• Provider & Team Scheduling: Manage OHC team schedules, including time-off requests, sick calls, provider availability, mobile dental offices, and clinic operatories. Monitor appointment accuracy and provider schedules to maximize productivity.

• Daily Operations & Collaboration: Collaborate with the Center Director, Chief Operating Officer, Office Manager, and other leaders to develop, maintain, and improve office support procedures, resolve scheduling conflicts, support program growth, and enhance patient experiences.

• Patient Relations & Support: Ensure patient complaints are appropriately addressed and resolved. Respond to procedural questions and concerns, assist patients with insurance and financial information for extensive treatment plans, and perform Clinic Care Coordinator and Greeter duties as needed.

• Compliance & Quality Assurance: Ensure HIPAA compliance within the oral health support team and promote adherence to organizational, office, and clinical policies and procedures.

• Credentialing & Program Support: Coordinate health plan credentialing and onboarding for new dentists, oversee the Dental Director program, and provide administrative support for the IV Sedation program, as applicable.

• Reporting & Performance Monitoring: Prepare and provide production, statistical, and financial reports; monitor employee turnover and provider productivity; and recommend and implement operational improvements.

• Administrative & Facility Oversight: Oversee office equipment maintenance, facility cleaning contracts, and general facility maintenance.

• Meetings & Committees: Coordinate, attend, and lead meetings and committee assignments as needed to support communication and collaboration.

• Additional Responsibilities: Perform other duties and responsibilities as assigned.