BILINGUAL CLINIC COORDINATOR

Bilingual Dental Clinic Coordinator (English/Spanish)

Job Summary

HEALS, Inc. is seeking a dependable, organized, and patient-focused Bilingual Dental Clinic Coordinator to support daily operations at our school-based dental clinics. This position plays an important role in helping children and their families access dental care by coordinating appointments, assisting patients and parents, maintaining accurate records, and supporting communication between families and the dental team.

The ideal candidate is bilingual in English and Spanish, has excellent customer service and organizational skills, and is comfortable working in a fast-paced healthcare environment. The Dental Clinic Coordinator works closely with dental providers, dental assistants, and other HEALS staff to help ensure efficient clinic operations and a positive patient experience.

Key Responsibilities

• Patient Scheduling and Coordination: Schedule, confirm, reschedule, and cancel dental appointments. Communicate appointment reminders, follow-up needs, and scheduling policies to parents and guardians.
• Front Desk Operations: Greet patients and families, answer incoming calls, respond to inquiries, and direct calls or messages to the appropriate staff members.
• Patient Registration and Records: Assist families with registration and enrollment forms, update demographic and contact information, and maintain accurate patient records in the electronic health record (EHR) system.
• Insurance and Eligibility: Assist with verifying dental insurance coverage, including Medicaid and ALL Kids, and identifying uninsured patients or families who may need assistance with enrollment or financial assistance applications.
• Bilingual Communication: Communicate effectively in English and Spanish with parents, guardians, patients, and staff. Assist with interpretation and translation of routine administrative information and appointment instructions as needed.
• Dental Clinic Workflow: Coordinate daily schedules, help manage patient flow, prepare for scheduled visits, and communicate changes or concerns to the dental team.
• Documentation and Confidentiality: Ensure patient documentation is complete and organized, handle sensitive information appropriately, and follow HIPAA requirements and HEALS policies.
• Patient Follow-Up: Contact families regarding missed appointments, outstanding forms, treatment follow-up, and referrals to outside dental specialists as directed.
• Administrative Support: Perform data entry, maintain organized files, monitor office supplies, and assist with other administrative tasks necessary for daily clinic operations.
• Team Collaboration: Work collaboratively with dental providers, dental assistants, interpreters, and other HEALS team members to support quality care and efficient clinic operations.
• Other Duties: Perform additional duties related to clinic operations as assigned at a school-based dental clinic.

Qualifications and Experience

• Bilingual proficiency in English and Spanish, including the ability to communicate effectively with patients and families.
• Previous experience in a dental office, medical office, healthcare setting, or customer service role preferred.
• Experience with appointment scheduling, patient registration, telephone communication, and administrative tasks.
• Familiarity with electronic health records (EHRs) and computer-based office systems, or the ability to learn new systems quickly.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a busy environment.
• Excellent interpersonal and customer service skills, with a compassionate and professional approach to working with children and families.
• Ability to maintain confidentiality and follow HIPAA requirements and organizational policies.
• Dependability, flexibility, teamwork, and a willingness to learn.
• Ability to work effectively with families from diverse backgrounds and help reduce barriers to accessing dental care.

Preferred Qualifications

• Experience working with Medicaid, ALL Kids, or uninsured patient populations.
• Experience in pediatric dentistry or a school-based healthcare setting.
• Familiarity with dental terminology, dental scheduling, and patient referral coordination.

About HEALS, Inc.

HEALS, Inc. is a nonprofit organization dedicated to improving children's health and supporting their success in school and society. Through school-based healthcare services, HEALS helps children and families access essential medical, dental, and vision care.

Join our team and help make dental care more accessible to children in our community!

Pay: From $15.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 403(b)
• On-the-job training
• Paid sick time

Work Location: In person