Alsip Front Desk Receptionist

Patient Service and Check-In

• Greet and welcome patients in a warm, professional manner as they arrive.
• Manage patient check-in and check-out processes, ensuring all administrative records are up to date.
• Assist new and returning patients with completing medical history, intake, and HIPAA compliance forms.
• Answer incoming phone calls, respond to general inquiries, and route messages to clinical or administrative staff.

Appointment and Schedule Management

• Schedule, confirm, reschedule, and cancel patient appointments to optimize provider time and clinic flow.
• Send appointment reminders via phone, text, or email to reduce no-shows.
• Monitor and fill same-day schedule openings or cancellations using a priority cancellation list.
• Coordinate specialist referrals and outside provider records as requested.

Billing, Payments, and Insurance

• Collect patient copays, deductibles, and balances at the time of service, issuing accurate receipts.
• Verify patient insurance eligibility and benefits prior to scheduled visits.
• Prepare and submit dental insurance claims and handle basic billing inquiries.
• Process daily cash balances and reconcile end-of-day financial reports.

Office Operations and Administration

• Maintain electronic practice management (EPM) and electronic dental record (EDR) software with accurate data.
• Manage incoming and outgoing mail, scanning, and digital document filing.
• Monitor front desk and waiting area inventory, placing reorders for office and administrative supplies.
• Communicate closely with dental assistants, hygienists, and dentists to maintain a smooth daily workflow.

• High school diploma or equivalent required
• Minimum of 2 years in the dental or healthcare field preferred
• Communicates in a clear and concise manner. Uses appropriate grammar, pronunciation, and tone to enhance understanding
• Effective interpersonal skills to maintain rapport with patients, dentists and staff members
• Good customer service skills and ability to work as a team in fast-paced environment
• Must be able to multitask and work in a fast-paced environment

• 30 hours per week
  • Prescription Drug Plan
  • Health Savings Account (HSA)
Vision Insurance – all staff scheduled to work
• 20 hours per week
Life, Critical Illness, Hospital Indemnity, and AD&D – all staff scheduled to work
• 20 hours per week
• 401(k) - all staff
• PTO (paid time off) – all staff
Paid Holidays – all staff scheduled to work
• 20 hours per week
Bereavement – all staff (all staff scheduled to work
• 36 hours per week is paid)
• Jury Duty – all staff