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Treatment Coordinator

Choice Healthcare Services

📍 San Francisco, CA·Posted 5d ago

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💰 Avg $43.84k–$58.12kFull-Time401k MatchHealth InsuranceDental & VisionPTO / Paid Time OffWork-Life Balance

Overview:

Dental Treatment Coordinator - Full-Time -San Francisco CA

Must Have Dental Front Office Experience - Bi-Lingual English Spanish

We are seeking a dedicated and organized Dental Treatment Coordinator to join our Orthodontic Team. The ideal candidate will play a crucial role in ensuring a smooth patient experience from initial contact through dental treatment completion. This position requires strong Dental service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced dental office environment.

Summary: The Orthodontic Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

What we provide to you as a CHOICE teammate:

Care for your wellbeing and work-life balance
Excellent pay with Bonus $ $ $ $
Fun and supportive team dynamic with events and celebrations
Excellent compensation and comprehensive benefit package
Medical, Dental, Vision, Prescriptions, Life insurance, 401K Matching
Paid Time Off (PTO)

Responsibilities:

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Personal confirmation of all exam, observation, and recall patients
New Patient appointments to maintain a full productive exam schedule every day
At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
Support of the office, doctor, and team members
Discussion of treatment plan with patients/parents
Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
Schedules contract, records and any follow up appointments needed in Practice Management System
Maintain and utilize recall system
Maintaining start conversion percentage goal of 65% per month
Enter/print/mail patient letters to patients and doctors
Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
Prepares contracts - discusses financial arrangements-has responsible party sign
Explains risks and limitations and has patient sign
Enters treatment plan in chart/computer
Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
Discussing dental benefits when applicable
Sending pre-estimates and following up with patient
Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
Monitoring treatment plans and case acceptance

Qualifications:

Education and/or Experience - High School Diploma or equivalent

Must have previous front office dental experience
Able to communicate with patients and their families in detail about orthodontic treatment.
English and Spanish is required
Knowledge in treatment case presentation
Able to make financial arrangements – with case acceptance
Computer literate is a must