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Treatment Coordinator

Choice Healthcare Services

📍 Avondale, AZ·Posted 28d ago

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💰 Avg $43.84k–$58.12kFull-Time

Overview:

Orthodontic Treatment Coordinator

Summary: The Treatment Coordinator is responsible for the ideal New Patient experience, Has the ability to follow the full assessment by the doctor. Spends time with the patients to answer questions related to treatment and fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment options and alternative fees introduced.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

Care for your wellbeing and work-life balance
Professional and personal growth
Experienced leadership support
Fun and supportive team dynamic with events and celebrations
Comprehensive benefit package

Responsibilities:

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Personal confirmation of all exam, observation, and recall patients
Maintains a low percentage of no-shows by confirming patient appointments the two nights before and continually monitoring and moving
New Patient appointments to maintain a full productive exam schedule every day
At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner
Putting patients and parents at ease with a friendly meet and greet
Introducing patients to the office
Presenting office tour with patients and parents
Support of the office, doctor, and team members
Discussion of treatment plan with patients/parents
Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator
Explanation of office policies and procedures
Schedules contract, records and any follow up appointments needed in Practice Management System
Maintain and utilize recall system
Maintaining start conversion percentage goal of 65% per month
Enter/print/mail patient letters to patients and doctors
Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign
Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients
Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment
Back up-front desk by being third on phones
Prepares contracts - discusses financial arrangements-has responsible party sign
Explains risks and limitations and has patient sign
Enters treatment plan in chart/computer
Maintains cleanliness and neatness of work area
Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient
Discussing dental benefits when applicable
Sending pre-estimates and following up with patients
Educating patients about veneers, implants, crowns, bridges, Ortho, Perio and any other treatment that was diagnosed by the dentist.
Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment
Dealing with difficult patients and doing public relation calls to patients
Monitoring treatment plans and case acceptance

Qualifications:

Education and/or Experience

High school diploma or equivalent
1+ years of experience with dental or orthodontic treatment planning experience, preferred
6+ months of sales experience, preferred
Bilingual in Spanish, preferred