Practice Coordinator (Dental & Medical Aesthetics Concierge)

Serenity Facial Aesthetics and Spa/ Dental care of Burlington
Full-Time | $27–$30 per hour + Generous Bonus Opportunities

Serenity Facial Aesthetics and Spa is seeking an experienced, polished, and patient-focused Practice Coordinator to join our high-end concierge practice in Burlington and Brookline, MA. Our practice combines advanced cosmetic and restorative dentistry with aesthetic services, delivering exceptional results and a premium patient experience in a warm, welcoming environment. The practice emphasizes personalized care, advanced technology, and a commitment to helping patients achieve confident smiles.

We are looking for a motivated professional who excels at patient relationship management, treatment coordination, lead conversion, and creating a luxury hospitality experience from the first interaction through treatment completion.

Compensation & Benefits

• $27–$30 per hour (based on experience)
• Generous performance-based bonus opportunities
• Medical insurance
• In-house dental care benefits
• Complimentary and discounted aesthetic treatments
• Retirement plan
• Paid Time Off (PTO)
• Professional development assistance
• Growth opportunities within a thriving, patient-centered practice

What You'll Do

Patient Experience & Concierge Service

• Welcome and assist patients with a warm, professional, high-touch approach
• Deliver a luxury patient experience at every touchpoint
• Manage front desk and reception responsibilities
• Coordinate appointments and follow-up communications
• Answer phones, emails, and patient inquiries promptly and professionally

Treatment Coordination & Consultations

• Conduct aesthetic consultations and discuss treatment options
• Present and explain dental and medical aesthetic treatment plans
• Educate patients on procedures, financing, and scheduling
• Track treatment acceptance and assist patients through the decision-making process
• Coordinate comprehensive care plans across dental and aesthetic services

Lead Management & Practice Growth

• Convert incoming leads into scheduled consultations and treatment starts
• Follow up with prospective patients using established sales and communication workflows
• Maintain accurate CRM records and patient communication histories
• Support practice marketing initiatives and patient retention efforts

Administrative & Technology Responsibilities

• Utilize EMR and CRM systems effectively and accurately
• Maintain patient records and treatment documentation
• Verify information and support office operational efficiency
• Collaborate closely with clinical and administrative team members

Required Qualifications

• Minimum 2 years of dental practice experience
• Minimum 2 years of medical spa (MedSpa) experience
• Experience presenting treatment plans and discussing elective procedures
• Strong lead conversion, sales, or patient coordinator experience
• Experience with EMR and CRM software
• Excellent communication, interpersonal, and customer service skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced, concierge-style environment

Preferred Qualifications

• Bachelor's degree
• Experience in cosmetic dentistry, aesthetic medicine, plastic surgery, or luxury hospitality environments
• Proven track record of treatment acceptance and patient conversion success

Ideal Candidate

You are outgoing, polished, organized, and genuinely passionate about helping people look and feel their best. You thrive in a relationship-driven environment, understand both dental and aesthetic patient journeys, and have the confidence to build trust while guiding patients through treatment decisions.

Job Type: Full-time
Pay: $27.00–$30.00 per hour plus bonus opportunities

Apply today to join a practice where exceptional patient care, innovation, and concierge-level service come together.

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Paid training

Experience:

• Med spa: 2 years (Required)
• dental: 1 year (Required)
• sales: 1 year (Required)

Work Location: In person