Patient Service Coordinator

Job purpose: The Patient Service Coordinator will greet and welcome patients as they enter the office, be responsible for keeping the lobby and front desk areas clean and tidy, and perform other clerical tasks as required. The Patient Service Coordinator will work independently to verify insurance on all patients via phone, email, and/or fax as applicable. The Patient Service Coordinator must be coachable to perform tasks assigned to them.

Duties and responsibilities

• Welcoming patients and updating their information in the dental software(s)
• Confirming appointments
• Registering new patients according to established office protocols
• Verifying insurance
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying to requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

Education: High School degree or equivalent required
Experience: Exceptional written and verbal communication skills required

Working conditions
Dental practices run at a fast pace and office assistants will be required to keep up with the flow of
doctors and patients.

Physical requirements

Patient Service Coordinator's will be required to:

Sit for long periods
Look at a computer screen for extended periods
Stand for long periods.
Lifting up to 50 pounds

Reports to: Area Director of Operations / Operations Manager