Patient Service Representative (Dental Experience Required)

Join One of South Florida's Premier Dental Practices

What You'll Do

Responsibilities include:

• Answering and managing high-volume inbound calls
• Scheduling, confirming, and optimizing patient appointments
• Greeting and checking in patients
• Verifying dental insurance benefits and eligibility
• Collecting copays and patient payments
• Assisting patients with treatment and financial discussions
• Managing patient communications through phone, email, and text
• Supporting recall, reactivation, and schedule-fill initiatives
• Maintaining accurate patient records and documentation
• Collaborating closely with doctors, hygienists, and leadership to ensure an exceptional patient experience

Qualifications

• Dental office experience required

• Strong communication and customer service skills
• Comfortable working with computers and digital systems
• Experience with Dentrix, Eaglesoft, Open Dental, or similar software preferred
• Strong organizational skills with the ability to multitask effectively
• Positive attitude, professionalism, and a team-first mindset

What We Offer

• Competitive compensation
• Medical, dental, and vision benefits
• Life and disability insurance
• 401(k) retirement plan
• Paid training and professional development
• Career growth opportunities within a respected organization
• Modern, technology-driven work environment
• Supportive team culture focused on excellence and patient care

• 4+ yrs (Must have at least 4+ years of hands on experience working in a dental office)
• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills