Patient Experience Coordinator & Content Coordinator

Patient Experience & Content Coordinator

Robert M. Selden III, DDS, MS, PA — OrthodonticsLocations: Mallard Creek & Huntersville, Charlotte, NCJob Type: Full-time, on-site (daily presence required)Compensation: $45,000–$58,000/year base, depending on experienceReports to: Dr. Selden and the Office manager, in coordination with the practice's Marketing consultant

About the Role

We're looking for an energetic, detail-oriented Patient Experience & Content Coordinator to be the daily, on-the-ground presence that keeps our practice's story, service, and referral relationships running at a high level. This is a hands-on, in-office role — you'll be capturing what happens in our practice every day, making sure every patient interaction feels exceptional, and actively nurturing the referring-dentist relationships that fuel our growth.

You'll work closely with our marketing consultant, who sets overall strategy and manages digital campaigns, while you own the daily execution: content, patient experience, and referral relationships in person.

What You'll Do

Content Capture (daily)

• Photograph and film patient moments, team highlights, office events, and before/after transformations for use across Instagram, TikTok, Facebook, and Google Business Profile
• Collect patient testimonials and reviews on the spot, at the moment of a great experience
• Maintain an organized, up-to-date content library, edit raw content and pass off to our marketing consultant for final approval prior to posting
• Support in-office events, open houses, and community sponsorship activities with real-time coverage

Customer Service Experience Management (daily)

• Actively monitor the patient journey from check-in to check-out at both locations, catching friction points before they become complaints
• Partner with front desk and clinical teams to reinforce service standards and identify improvement opportunities
• Track and report on patient satisfaction trends (reviews, direct feedback)

Referral Base Management (daily/weekly)

• Maintain and grow relationships with our network of referring dentist offices through regular in-person visits and deliveries
• Coordinate referral gifts, care packages, and thank-you touches for referring offices and referring patients
• Track referral volume by source and flag relationships that need extra attention
• Represent the practice at local dental society events, community sponsorships, and referral-partner meetings

Collaboration

• Meet weekly with our marketing consultant to align on content priorities, campaign needs, and social calendar
• Provide monthly input on what's working with patients and referral partners to inform broader marketing strategy

What We're Looking For

• 1–3+ years in a patient-facing healthcare, hospitality, or customer service coordinator role (dental/orthodontic experience is a plus, not required)
• Comfortable shooting photo/video content on a smartphone and using basic editing/social tools (training provided on our specific workflow)
• Naturally personable — genuinely enjoys talking to patients, parents, and referring office staff
• Highly organized and self-directed; comfortable owning a role with daily variety and no two days exactly alike
• Reliable transportation for local referral-office visits between our two locations and the surrounding area
• Full-time availability, Monday–Thursday, on-site
• Evening and weekend availability as dictated by community and social marketing events

Compensation & Benefits

• $45,000–$58,000/year base, commensurate with experience
• Health Care Stipend Per Month, PTO, 401(k), uniform allowance

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Life insurance
• Paid time off

Work Location: In person