Patient Care Coordinator

Patient Care Coordinator – Dental Office

South Shore Smiles – St. John, Indiana

South Shore Smiles is looking for a friendly, organized, and dependable Patient Care Coordinator to join our growing dental team. We are seeking someone who genuinely enjoys working with people, provides exceptional customer service, and can help create a smooth and welcoming experience for our patients from their first phone call through completion of treatment.

Our Patient Care Coordinator plays an important role in keeping the office organized, maintaining a productive schedule, and ensuring every patient feels cared for and valued.

Responsibilities

• Greet patients warmly and provide an excellent patient experience
• Answer incoming phone calls, texts, and patient inquiries professionally
• Schedule and confirm patient appointments
• Maintain an organized and productive doctor and hygiene schedule
• Assist patients with scheduling recommended treatment
• Follow up with patients who have unscheduled treatment
• Review basic treatment plans, estimated patient portions, and payment options
• Verify dental insurance benefits and patient information when needed
• Collect patient payments and accurately maintain patient accounts
• Help manage appointment confirmations, cancellations, and schedule changes
• Coordinate new patient appointments and ensure necessary paperwork is completed
• Communicate effectively with doctors, hygienists, assistants, and other front-office team members
• Maintain accurate patient records and protect patient confidentiality
• Help the practice achieve goals related to patient care, scheduling, collections, and overall patient satisfaction

Qualifications

• Excellent communication and customer-service skills
• Friendly, positive, and professional attitude
• Strong organizational skills and attention to detail
• Ability to multitask in a busy dental office
• Dependable and team-oriented
• Comfortable discussing treatment costs and financial arrangements with patients
• Strong computer and telephone skills
• Previous dental office experience is preferred
• Experience with dental scheduling, insurance, or treatment coordination is a plus

What We're Looking For

The ideal candidate is someone who takes ownership of their responsibilities, communicates confidently with patients, and enjoys being part of a high-performing team. You should be comfortable having conversations with patients about their treatment needs, helping them overcome scheduling or financial concerns, and ensuring they receive the care recommended by our doctors.

We value team members who are positive, accountable, dependable, and focused on providing an exceptional patient experience.

Why Join South Shore Smiles?

South Shore Smiles is an established and growing dental practice serving the Northwest Indiana community. We have a collaborative team, modern office, and strong focus on providing high-quality dentistry while creating an outstanding experience for our patients.

We are looking for someone interested in becoming an important long-term member of our team.

Job Type: Full-time

Experience:

• Dental office: 1 year preferred
• Customer service: 1 year preferred

Work Location: In person – St. John, Indiana

If you are energetic, organized, enjoy helping people, and are looking for an opportunity to grow with a successful dental practice, we would love to hear from you.

Please submit your resume through Indeed for consideration.

Pay: From $20.00 per hour

Expected hours: 28.0 – 32.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person