Medical office manager/lead front desk (Bilingual-ECLINICALWORKS REQUIRED

Overview

We are seeking a dynamic and bilingual Medical Office Manager/Lead Front Desk professional to oversee daily operations within a busy healthcare practice. This role is vital in ensuring smooth administrative workflows, exceptional patient service, and compliance with healthcare regulations. The ideal candidate will possess extensive medical office experience, strong supervisory skills, and proficiency in electronic health record (EHR) systems such as eClinicalWorks. If you thrive in a fast-paced environment, excel at managing teams, and are passionate about delivering top-tier healthcare administrative support, this opportunity is perfect for you!

Duties

• Lead and supervise front desk staff, ensuring efficient patient check-in/check-out processes and excellent customer service.
• Manage appointment scheduling, patient flow, and coordinate with clinical staff to optimize clinic operations.
• Oversee medical billing, coding, and revenue cycle management using systems like Dentrix and Eaglesoft to ensure accurate financial transactions.
• Maintain compliance with HIPAA, JCAHO standards, and healthcare regulation policies while safeguarding patient records and confidentiality.
• Utilize EMR/EHR systems such as eClinicalWorks to document patient interactions, update medical records, and ensure data accuracy.
• Supervise human resources functions including staff training, performance evaluations, and staffing schedules.
• Monitor clinic budgets, manage fiscal responsibilities including billing and collections, and implement cost-effective practices.
• Ensure adherence to healthcare practice management standards by coordinating with insurance providers and managed care organizations.
• Facilitate communication between clinical teams, patients, and external partners to promote seamless healthcare delivery.

Qualifications

• Proven experience in medical office management or healthcare practice management within a clinical or dental setting.
• Bilingual proficiency in English and another language; fluency in both languages required for effective communication with diverse patient populations.
• Extensive knowledge of electronic health records (EHR) systems such as eClinicalWorks; experience with Dentrix or Eaglesoft is highly desirable.
• Strong supervisory skills with experience managing healthcare staff and teams effectively.
• Familiarity with medical billing, coding procedures, HIPAA compliance, and healthcare regulations including JCAHO standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks.
• Excellent managerial communication skills coupled with a customer service-oriented approach.
• Acute care or managed care experience preferred; dental clinic experience is a plus.
• Ability to handle financial management tasks such as budgeting, billing oversight, and fiscal reporting confidently.

Join our team to lead a vibrant healthcare environment where your expertise makes a real difference! We value energetic professionals committed to excellence in medical office administration while fostering a supportive atmosphere for both staff and patients alike.

Pay: $22.00 - $25.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

• Continuing education credits
• Employee assistance program
• Employee discount

Work Location: In person