Manager, General Office

Position Summary

Working directly with doctors, clinical, and administrative staff, to ensure that all aspects of the practice operate fluidly and effectively. This position is responsible for establishing the highest level of patient care and satisfaction, including resolving patient complaints. Oversees the daily management of the practice, including the planning, organizing, directing, and coordinating of all administrative and clinical tasks and resource allocation. Creates an environment that highlights the talents of the staff to see that patients receive the highest standard of dental care.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Manages and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
• Constantly debriefs Directors on practice business, including administrative and clinical updates, to ensure continuing operational growth and improvement.
• Lead daily employee huddles.
• Train Business Office Assistants and Treatment Coordinators.
• Determines work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Assists in the development of administrative and clinical training materials and programs.
• Conducts yearly performance evaluations for doctors, and administrative and clinical staff.
• Monitors daily, weekly, and monthly employee performance, giving positive feedback and administering disciplinary action or employee terminations following company protocol.
• Prepares and delivers timely administration of all paperwork and reports.
• Plans and continuously monitors and updates office budget with a focus on staffing and resource allocations.
• Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.
• Ensures office compliance with licensing laws, health, safety and other statutory regulations.
• Supports the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self-study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Maintain regular and reliable attendance
• Will sit as a BOA for 30days and complete DDU BOA/PCC Training class.

Position Qualifications

Education:

High School Graduate or General Education Degree (GED): Required

Experience:

3 plus years of experience in Dental Office Management preferred. Successful completion of Manager-In-Training Program (MIT) preferred.

Certifications & Licenses:

Must have current Scheduling Institute Certification within 30 days of employment.

Computer Skills:

Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) All Microsoft Office products, preferred but not required.

Other Requirements:

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.
Must have knowledge of CDT Codes and pass the bi-annual Dental Depot CDT codes test.

Skills & Abilities

Physical Demands

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

C

40 lbs or less

F

Walk

C

Sit

C

Manually Manipulate

C

Reach Outward

C

Push/Pull

Reach Above Shoulder

O

40 lbs or less

F

Climb

O

Crawl

O

Squat or Kneel

O

Bend

O

Grasp

C

Speak

C

Other Physical Requirements

Vision (Near)

Ability to wear Personal Protective Equipment (PPE) - Such as safety glasses, surgical masks and protective gloves

Work Environment

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.