Lead Dental Assistant

JOB DESCRIPTION:

Under direction of the Dental Director, this position is responsible for providing quality care and services to patients by assisting the dentists and other staff in a variety of patient care, office and laboratory duties.

• Ensure all patients enjoy a positive experience, are treated with the care and compassion expected.
• Ensure all patient services and billing information is collected and submitted timely and accurately.
• Ensure all task are provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as clinic policies and procedures.
• Develop proactive relationships with all patients.
• Instruct and their family members on general oral health care and/or information post-treatment care as appropriate.
• Establish working relationship with all staff members associated with clinic operations, including patient registration clerk, dental hygienist, dentist and related staff.
• Represent the organization in a highly professional manner at all times.
• Adhere to corporate and departmental policies, practices and procedures.
• Prepare and maintain dental instruments, materials, and equipment.
• Collect and record patient histories (dental and medical) and record information for dentist’s reference prior to examination.
• Attend to patients needs before, during and after dental treatment.
• Take and process x-rays.
• Assist the dentist chair-side by organizing and preparing instruments for the dentist’s use and assisting as needed during the procedures.
• Advise the patients about oral hygiene and dental care.
• Follow through with post-op visit duties.
• Backup for the patient registration clerk, provide relief support to PRC functions, explain treatment plans, understand explanation of benefits , limited responsibilities related to insurance verification and perform office duties as requested.
• Interact positively with a diverse and demanding patient population.
• Provide service in a manner that is appropriate for the patient’s age; demonstrate knowledge and skills necessary to meet the patient’s physical, psychosocial, educational and safety needs.
• Demonstrate knowledge of dental procedures, clinic infection control procedures, cleaning and sterilization of instruments, tray set-up and materials.
• Experienced taking dental scans, preparing models for laboratory procedures, and formulation of temporary crowns.
• Support a healthy and safe work environment for all employees.
• Maintain facilities and equipment cleanliness and safety and report and /or correct hazard when necessary in compliance with all state and federal regulations, including OSHA.
• Ensure compliance with policies and protocols of the organization as well as State, Federal and other regulatory.
• Participate in Performance Management process.
• Provide and practice Customer Service Excellence Standards, Service Steps, and Principles are practiced daily with internal and external customers to the organization.
• Provide and support an environment that fosters diversity and recognizes the contribution.
• Ensures that The Wellness Plan is in compliance with privacy and security regulatory requirements of the federal Health Insurance Portability and Accountability Act (HIPPA).
• Ensure compliance with The Wellness Plan’s Affirmative Action Program.
• Perform other duties as needed/or as assigned.

MINIMAL REQUIREMENTS:

• High School Graduate or GED.
• Current CPR certification.
• Completion of a dental assistant licensing or registration program as required by the state.
• Two years’ experience as a dental assistant.
• Two years customer service or patient relations experience.
• Computers skills including ability to use computer for scheduling, dental records, and digital x-rays.
• Experienced with direct patient services and the proper knowledge and use of dental devices and equipment.
• Knowledge of dental practices, procedures and terminology.
• Success in managing difficult customers/patient situations.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Conflict resolution and problem solving abilities.
• Strong interpersonal and relationship building skills; work well with others.
• Ability to work as a team and an individual with minimal supervision.
• Ability to work flexible hours.
• Willing to travel to multiple locations (2)

DESIRED REQUIREMENTS:

• Experience with laboratory procedures and experience working in an Federally Qualified Health Center (FQHC) or Health Center.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Vision Insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• 11 Paid Holidays

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Flu vaccination required

Application Question(s):

• Have you had any attendance or tardiness issues with any former employers?
• Do you have anything that would reflect negatively on a background check verification?

Education:

• High school or equivalent (Required)

Experience:

• Dental Assisting: 2 years (Required)

License/Certification:

• Registered Dental Assistant Certificate (Preferred)
• X-Ray Certification (Preferred)

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Dental assisting: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person