Insurance Coordinator

Join a trusted, family-owned dental practice where patients are treated like family and team members are valued for the difference they make every day.

We're looking for a compassionate and skilled Insurance Coordinator to join our established private practice. For generations, our office has been committed to delivering exceptional patient care, and today our team is proudly led by third-generation dentists who continue that tradition of excellence. This is a unique opportunity to build your career in a supportive, team-focused environment where relationships matter and quality care always comes first.

At our practice, we provide comprehensive dental care for the whole family, offering everything from routine cleanings and preventive care to advanced restorative treatments. If you're passionate about helping patients achieve healthy, confident smiles and enjoy working in a collaborative setting, we'd love to meet you.

Why Join Our Team?

• Family-owned, privately operated dental practice
• Work alongside experienced third-generation dentists
• Supportive, patient-centered culture
• Long-standing reputation in the community
• Consistent weekday schedule with no evenings or weekends
• Opportunity to grow professionally while making a meaningful impact on patients' lives

Office Hours & Pay

• Monday: 6:30 AM - 4:00 PM
• Tuesday: 6:30 AM - 4:00 PM
• Wednesday: 8:30 AM - 6:00 PM
• Thursday: 7:30 AM - 5:00 PM
• $23.76 - $29.04 per hour

Position Summary

The Insurance Coordinator owns the accuracy, execution, and follow-through of every insurance and patient-balance dollar.

The Insurance Coordinator owns patient and schedule readiness review, treatment estimates, estimated appointment payments after insurance evaluation, outstanding ledger balance review, Delta HTOW checks, Moda readiness, insurance questions and research, verification exceptions, claims escalations, denials, appeals, COB and secondary claims, EFT enrollment, and patient accounts receivable.

Core Responsibilities

• Daydream Vendor Management: Point person for onboarding, setup, weekly check-ins and performance; Verifications, claim rejections, attachment requests, posting exceptions, etc.
• EFT & Ledger Posting Transition: Lead EFT/ERA enrollment carrier by carrier and track status until every major payer is electronic; Confirm Daydream is posting payments to the ledger accurately; Resolve unposted or mismatched payments.
• Patient & Schedule Readiness: Review upcoming patients and appointments proactively; make sure required paperwork is identified and current; Prepare upcoming hygiene appointments per protocol.
• Treatment Estimates & Financial Readiness: Primary owner of treatment estimates; Maintain accurate insurance information in Dentrix; Determine the estimated patient payment due for each appointment after evaluating insurance benefits and coverage; Review the patient ledger for outstanding balances before the appointment, document amounts due, existing payment arrangements, and any unresolved questions. Hand off a clear collection plan to the Patient Care Coordinator and escalate discrepancies or decisions requiring management approval.
• Insurance Questions & Research: Primary resource for patient and team insurance questions; Research benefits, conflicting information, and coverage questions; Communicate clearly that estimates are not guarantees of payment.
• Claims Escalation & Resolution: Own denials, appeals, reconsiderations, COB issues, secondary claims, and missing payments that Daydream escalates; Escalate write-offs, refunds, and collections decisions according to office protocol.
• Patient Accounts Receivable: Own patient A/R; Make patient balance calls, set up and document payment plans; Resolve credit balances and process refunds per policy; Manage patient statements until the automated statement vendor is live, then manage exceptions.
• Front Office Support: Back up phones, scheduling, check-in/out, and patient payments.

Qualifications

• Previous Insurance Coordinator experience preferred
• Knowledge of general dentistry procedures and practices
• Experience with Dentrix software is highly preferred
• Understanding of HIPAA requirements and clinical documentation
• Excellent communication and interpersonal skills
• Strong organization and attention to detail
• Ability to work effectively in a team-oriented environment

Make a Difference Every Day

If you're looking for more than just a job and want to join a well-established private practice with deep family roots and a legacy of caring for generations of patients, we'd love to hear from you. Join a team dedicated to providing outstanding dental care while creating a welcoming experience for every patient who walks through our doors.

Pay: $23.76 - $29.04 per hour

Expected hours: 34.0 – 36.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person