Insurance Billing Coordinator – Orthodontic Office

Job Description

Position: Insurance Coordinator

Salary: $19-$23/hr

Training: Paid training available

We are looking for a reliable, organized, and detail-oriented Insurance Coordinator to join our team. Dental/orthodontic experience is preferred, but paid training is available for the right candidate who is eager to learn and grow in insurance and revenue management.

Key Responsibilities

• Submit orthodontic insurance claims accurately and in a timely manner.
• Verify, allocate, and manage insurance benefits for patients.
• Enter insurance contracts and maintain accurate ledgers in the PMS (Practice Management System).
• Follow up consistently on outstanding and denied insurance claims.
• Investigate claim denials and determine appropriate next steps for resolution.
• Prepare and submit insurance appeals for denied or underpaid claims.
• Communicate with insurance companies by phone and through electronic portals to resolve claim and benefit issues.
• Post insurance checks and payments accurately to patient accounts.
• Deposit insurance checks into the appropriate bank account and maintain accurate records.
• Follow up with patients regarding outstanding and past-due balances.
• Assist with Patient AR (Accounts Receivable) and Insurance AR management.
• Monitor monthly production and collections and work with the office team to help achieve financial goals.
• Work closely with the front office and treatment coordinator to ensure a smooth patient experience and efficient revenue cycle.

Qualifications & Skills

• Previous experience in a dental or orthodontic office is preferred.
• Experience with dental/orthodontic PMS software preferred.
• Strong attention to detail and excellent organizational skills.
• Ability to communicate professionally with insurance companies and patients.
• Comfortable handling patient balances and collections conversations.
• Strong follow-up skills and the ability to manage multiple outstanding claims/accounts.
• Proficiency with computers and spreadsheets.

What We’re Looking For

We are seeking someone who is reliable, proactive, detail-oriented, and results-driven. The right candidate will take ownership of insurance AR, patient AR, claims follow-up, and collections while helping our orthodontic office maintain strong financial performance. Full training is provided.

If you enjoy keeping accounts organized, resolving payment issues, and helping an office reach its collection goals, we would love to hear from you!

Locations: Carmel/Briarcliff

Work Location: In person

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Work Location: In person