Front Desk Coordinator/Dental Office

Job Overview

Parkway Dental Center – Minneapolis, MN
Full-Time | $25–$28/hour, based on experience and qualifications

Parkway Dental Center is seeking a professional, personable, and highly dependable Front Desk Coordinator to join our administrative team. Dental experience is preferred, but not required. We are willing to train the right person.

What is required is a strong background in customer service, excellent communication skills, confidence with computers and technology, attention to detail, and a genuine desire to take care of people.

This is a busy dental practice and a fast-paced position. We are looking for someone who learns quickly, enjoys interacting with patients, stays organized when several things are happening at once, and takes ownership of their responsibilities.

What We're Looking For

The right candidate will be:

• Genuinely caring and patient-focused
• Professional, friendly, and confident communicating with people
• Experienced in delivering excellent customer service
• A fast learner who enjoys learning new skills
• Very comfortable using computers and learning new software
• Organized and detail-oriented
• Able to multitask effectively in a fast-paced environment
• Dependable, punctual, and consistent
• Comfortable communicating by phone, text, email, and in person
• Able to remain composed and professional when schedules change or patients need additional assistance
• Receptive to feedback and willing to continuously improve
• Proactive rather than waiting to be told every next step
• A strong team member who notices what needs to be done and helps get it done

Responsibilities

As a Front Desk Coordinator, you will be an important part of the patient's experience with our practice. Responsibilities include:

• Greeting and checking in patients
• Answering and managing incoming phone calls
• Scheduling, confirming, and coordinating patient appointments
• Communicating with patients regarding appointments and next steps
• Managing schedule changes and cancellations
• Maintaining accurate patient information
• Communicating through phone, text, email, and practice communication systems
• Coordinating with doctors, hygienists, dental assistants, and administrative team members
• Following up with patients when necessary
• Assisting patients with questions and helping resolve concerns
• Learning dental terminology, office procedures, and practice-management software
• Maintaining patient confidentiality and following HIPAA requirements
• Supporting the administrative team in keeping the office organized and running efficiently

As training progresses, additional front-office responsibilities may be added based on the employee's skills and experience.

Qualifications

Required:

• Strong customer-service skills
• Excellent verbal and written communication
• Strong computer skills and ability to learn new technology quickly
• Professional demeanor and appearance
• Strong organizational and time-management skills
• Attention to detail
• Ability to work effectively in a busy environment
• Reliable attendance and punctuality
• High school diploma or equivalent

Preferred, but not required:

• Dental or healthcare office experience
• Dental scheduling experience
• Experience with dental practice-management software
• Experience with insurance or patient accounts
• Previous experience in a high-quality customer-service environment

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person