Front Office Leader – Pediatric Dental Practice

Are you the kind of person who walks into a busy office, quickly understands what needs to happen, and takes ownership?

Do you lead with confidence, positivity, professionalism, and urgency?

Our pediatric dental practice in Franklin, TN is looking for a strong Front Office Leader who is ready to learn our systems, earn the trust of the team, and then take the bull by the horns.

This is not simply a front desk position.

We are looking for someone who can become a true leader within our administrative team—someone who listens carefully, learns quickly, follows through, communicates confidently, solves problems, and takes pride in creating an exceptional experience for every family who walks through our doors.

Our office is busy, energetic, and constantly moving. We need someone who can stay organized and positive while keeping the team focused, the schedule productive, and our families feeling genuinely cared for.

What You’ll Be Responsible For

Lead the Front Office
Take ownership of the administrative flow of the practice. Know what is happening, what needs attention, what is falling behind, and what needs to happen next.

Create an Amazing Patient Experience
Welcome families with confidence, warmth, and professionalism. Our parents should feel from their very first interaction that they are in capable hands.

Own the Schedule
Manage scheduling, confirmations, cancellations, missed appointments, reactivation, and follow-up communication. Protect the schedule, recognize problems early, and actively work to keep the day productive.

Communicate With Confidence
Answer phones professionally, guide conversations, solve concerns, and help families understand their options. We are looking for someone comfortable taking control of a conversation while still being kind and helpful.

Learn and Follow Our Systems
We have established systems, checklists, expectations, and workflows. A great leader first learns the system thoroughly before deciding something should change.

Stay One Step Ahead
Recognize what needs to be done without constantly waiting to be told. Follow through on unfinished tasks, anticipate problems, and bring solutions—not excuses.

Understand the Financial Side
Accurately collect and post payments, review patient accounts, understand outstanding balances, communicate financial expectations, and help ensure accounts are handled appropriately.

Support and Lead the Team
Work closely with doctors, clinical team members, and management. Be willing to help others, communicate concerns appropriately, and contribute to a positive and accountable workplace.

The Person We Are Looking For

You may be a great fit if people would describe you as:

• Confident and professional
• Extremely organized
• Positive and energetic
• Dependable and accountable
• A strong communicator
• Detail-oriented
• Comfortable making decisions
• Quick to learn
• Coachable and willing to listen
• Able to handle multiple priorities at once
• Someone who follows through
• Someone who notices problems and works to fix them
• Someone who genuinely enjoys helping people
• Someone who can lead without creating drama or negativity

We value people who can listen first, learn thoroughly, and then lead confidently.

We do not expect someone to know everything on day one. We do expect initiative, curiosity, urgency, accountability, and a genuine desire to become excellent at the position.

Experience & Qualifications

Previous dental or medical front-office experience is preferred, particularly experience with scheduling, insurance, patient accounts, collections, or treatment coordination.

However, we are also open to an exceptional candidate from another fast-paced professional environment who has demonstrated leadership, customer service, organization, and the ability to learn complex systems quickly.

Experience with Curve Dental and Weave is a plus, but not required.

Additional qualifications include:

• High school diploma required
• College coursework or degree is a plus
• Strong verbal and written communication skills
• Excellent computer and technology skills
• Ability to learn new software quickly
• Excellent attention to detail
• Ability to remain professional under pressure
• Strong work ethic and dependable attendance

Who Will Thrive Here

Someone who wants more than “just a job.”

Someone who wants responsibility.

Someone who enjoys being counted on.

Someone who sees a problem and thinks, “How can I fix this?”

Someone who can bring confidence, organization, positivity, and leadership into an already busy practice.

If you are looking for an opportunity where you can learn, grow, lead, and truly make an impact, we would love to hear from you.

Pay: $24.00 - $28.00 per hour

Work Location: In person