Front Office Insurance Coordinator

Position Title: Insurance and Financial Coordinator

Position Summary: Coordinates financial systems implemented in the practice to promote positive patient experiences. Verifies and bills insurance, acts as the liaison between the practice and the insurance companies, coordinates financial options for patients and ensures that the health of the practice is in order by managing each incoming avenue of finances.

Description:

· Maintain patient insurance benefit profiles

· Respond effectively to patient inquiries in a timely manner

· Verify patient insurances daily

· Submission of claims daily to all insurance companies

· Submission of all secondary claims daily, as needed

· Submit necessary predeterminations

· Communicate with Medical insurance carriers as needed and verify benefits

· Ensure all insurance inquiries are followed up with 1-2 days of receiving

· Post all incoming EFT, paper check and private payments from insurances and patients

· Work all reporting as needed throughout a 30-day period – Insurance Aging

· Ensure patient accounts are reconciled prior to billing statements

· Monitor all Clearing House Reports for accuracy

· Ensure all statements are processed monthly along with needed collection calls being completed

· Monitor reimbursements from Insurance Companies

· Complete all End of Day procedures and balance incoming monies for correctness

· Stay active with learning and being up to date in the area of Insurance and practice finance options. Present to Doctor any need for training or change of programs

· Other duties as assigned

Desired Skills

· Knowledge of dental procedures

· Experience with dental practice software (Dentrix preferred)

· Knowledge of current dental insurance codes

· Proficiency with Microsoft Excel

Core Competencies

· Accuracy on data entry

· Ability to maintain outgoing, friendly attitude with patients and staff even under pressure

· Ability to maintain professional demeanor at all times, even under stress

· Ability to work independently majority of the time

· Ability to work with interruptions and manage multiple priorities

· Ability to speak, understand, and write fluent English

· Exceptional interpersonal skills

· Ability to take direction and follow through to a desired result

· Ability to view patient needs as a top priority

· Knowledge of correct grammar, spelling, and punctuation

· Ability to write legibly and work with numbers

· Ability to complete tasks within required time frames

Expectations

· A mindset of continued growth and learning

· Implementation of learned items that will accelerate the practice and serve the patients

· Professional appearance always

· Professional demeanor all times

· Professional presentation of the practice at all times – you are an extension of the Doctor

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Referral program

Work Location: In person