Front Office Coordinator

About the Role

Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support the smooth flow of daily patient visits. You will help ensure appointments are booked, rescheduled, or canceled based on patient needs, while providing a welcoming experience at the front desk.

Success in this role means keeping patient information accurate, coordinating scheduling and follow-ups efficiently, and maintaining an organized, patient-friendly waiting and front-desk environment. You will also support billing-related tasks, helping the office run effectively from the moment patients arrive.

Duties & Responsibilities

• Welcome and greet patients in a warm, professional manner.
• Schedule, reschedule, and cancel appointments accurately and efficiently.
• Enter and update patient information in the computer system to ensure records are current.
• Assist patients with completing necessary forms and front-desk paperwork.
• Prepare dental staff charts and support daily routines by ensuring information is ready for the day.
• Track recent treatments and procedures and update patient data as needed.
• Set up follow-up appointments and send phone reminders to support continuity of care.
• Answer patient questions and inquiries promptly and clearly.
• Coordinate referrals to other dental professionals when appropriate.
• Contact medical insurance companies to confirm patient co-pay needs and related coverage details.
• Verify payment methods and collect payments as required, including generating billing statements.
• Support daily office operations, including answering phones, photocopying, filing, and faxing.

Requirements

• High school diploma or GED.
• Helpful: certification in office administration, medical administration, or a comparable field.
• Working experience in a dental office.
• Strong familiarity with dental terminology.
• Proficiency with dental practice management software, including Dentrix.
• Working understanding of general administrative procedures.
• Excellent telephone etiquette and professional communication skills.
• Outstanding organization and attention to detail.
• Strong customer service skills with a patient-first approach.

Benefits

• Health insurance options
• Paid time off (PTO)
• Opportunities for professional growth and skill development
• Supportive team environment focused on patient care