Front Office Coordinator

Pediatric Dental Surgery Center

We are seeking a friendly, organized, and dependable Front Office Coordinator to be the welcoming face of our small pediatric dental surgery center. This position plays an essential role in keeping our center running smoothly while providing an exceptional experience for our patients and their families.

We are a small, close-knit team so we are looking for someone who is comfortable managing multiple responsibilities, can communicate professionally, pays close attention to detail, and is always willing to help when needed. Our center is open Monday-Thursday 7am-4pm, CLOSED FRIDAYS! (There is a possibility of Friday hours if needed to catch up on weekly work).

Position Responsibilites

• Welcoming and checking in patients and families while providing a warm, professional experience
• Manage phone systems, directing calls efficiently and courteously using proper phone etiquette
• Coordinating and maintaining the surgical schedule
• Verifying patient insurance coverage and eligibility prior to scheduled procedures
• Accurately entering and maintaining patient demographic, insurance, and clinical information within the EMR
• Collecting and processing patient payment
• Providing families with appropriate information regarding payments and insurance
• Handle incoming and outgoing correspondence, including emails, mail, and packages with accuracy and promptness
• Communicating with referring dental offices, families, insurance companies and members of the team
• Maintain organized filing systems, both physical and digital, ensuring easy retrieval of documents
• Protecting patient confidentiality and following HIPAA requirements
• Assisting with additional administrative and front-office responsibilities as needed

What We're Looking For

The ideal candidate is someone who is:

• Friendly, compassionate, and comfortable interacting with children and their families
• Highly organized with excellent attention to detail
• Able to multitask and prioritize in a busy healthcare environment
• Dependable, punctual, and professional
• Confident communicating by phone, email, and in person
• Comfortable working with computers, electronic medical records, and office technology
• Able to handle sensitive patient and financial information with discretion
• A collaborative team member who is willing to step in wherever needed

Preferred Qualifications

• Previous front-office experience in a dental, medical, surgical or healthcare setting
• Experience with electronic medical record (EMR) systems
• Knowledge of dental or medical insurance eligibility and benefits
• Experience with patient scheduling and payment processing
• Familiarity with HIPAA and patient confidentiality requirements

Why Join Our Team?

Our pediatric dental surgery center is dedicated to providing safe, compassionate, comfort-focused care to children and their families. As a small center, every member of our team has an important role in creating a positive experience - from the first phone call through the day of surgery.

We are looking for someone who takes pride in their work, enjoys helping families, and wants to be an important part of a supportive pediatric healthcare team.

Pay: $24.00 - $26.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person