Front Desk Receptionist

Dental Front Desk Receptionist

We are seeking an experienced and dependable Dental Front Desk Receptionist to join our dental practice. The ideal candidate will have at least 2 years of dental front desk experience and be highly proficient with Dentrix. This position requires someone who is organized, professional, friendly, detail-oriented, and comfortable working in a busy dental office.

Job Responsibilities

• Greet patients warmly and provide professional, courteous customer service.
• Answer incoming phone calls, respond to patient questions, and schedule appointments.
• Schedule and confirm patient appointments while maintaining an organized provider schedule.
• Check patients in and out and collect copayments, deductibles, balances, and other patient payments.
• Verify dental insurance eligibility and benefits.
• Review treatment plans and explain estimated patient portions and insurance coverage.
• Submit, review, and follow up on dental insurance claims.
• Work with insurance companies regarding claim status, denials, payments, and outstanding claims.
• Process insurance payments and post payments accurately to patient accounts.
• Review patient accounts and assist with outstanding balances and billing questions.
• Enter and update patient information accurately in Dentrix.
• Maintain accurate patient records, treatment plans, appointments, and insurance information.
• Prepare and submit pre-determinations and assist with insurance documentation and narratives when needed.
• Communicate effectively with dentists, dental assistants, hygienists, patients, and insurance representatives.
• Coordinate treatment appointments and help patients understand the next steps in their dental care.
• Maintain patient confidentiality and follow HIPAA requirements.
• Assist with daily front-office administrative duties to ensure the dental office runs efficiently.
• Maintain a clean, organized, and professional reception/front-desk area.
• Provide excellent customer service while handling multiple tasks in a fast-paced environment.

Required Qualifications

• Minimum 2 years of dental front desk/reception experience required.
• Dentrix experience is required.
• Experience with dental insurance verification and benefits.
• Experience submitting and following up on dental insurance claims.
• Knowledge of dental terminology, procedures, and treatment plans.
• Experience collecting patient payments and explaining account balances.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a busy dental office.
• Reliable, punctual, and dependable.
• Professional appearance and positive attitude.
• Ability to work well independently and as part of a team.

Preferred Experience

Experience with Dentrix scheduling, insurance billing, claim follow-up, treatment coordination, pre-determinations, accounts receivable, and patient collections is highly preferred.

Ideal Candidate

We are looking for someone who can take ownership of the front desk, communicate confidently with patients, stay organized, and work efficiently with the dental team. The successful candidate should be comfortable handling phones, scheduling, insurance, payments, patient accounts, and daily administrative responsibilities.

If you have 2+ years of dental front desk experience, strong Dentrix knowledge, and enjoy providing excellent patient service, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Do you have at least 2 years of dental front desk experience?

Do you have at least 2 years of hands-on Dentrix experience?
Do you have experience verifying dental insurance benefits?
Do you have experience submitting and following up on dental insurance claims?
Do you have experience collecting patient payments and explaining treatment costs and insurance estimates?

Work Location: In person