Front Desk Patient Advocate

At Rosy Dental, we are passionate about helping patients achieve life-changing smile transformations through advanced dental implant care. As a privately owned practice, we pride ourselves on providing exceptional patient experiences in a welcoming, supportive environment. We treat our patients like family and strive to make every interaction positive, professional, and compassionate.

Position Overview

We are seeking a friendly, organized, and dependable Front Desk Patient Advocate to join our team on a part-time basis. This in-office role will primarily cover Fridays, Saturdays. The ideal candidate enjoys working with people, has strong communication skills, and is committed to providing outstanding customer service.

As the first point of contact for our patients, you will play an important role in creating a welcoming experience while assisting with scheduling, patient communication, and administrative support.

Responsibilities

• Greet patients and provide a warm, professional welcome
• Check patients in and assist with the check-out process
• Collect, review, and enter new patient paperwork into patient records
• Maintain accurate and up-to-date patient information
• Answer incoming phone calls and assist patients with questions during office hours
• Make outbound calls to patients regarding appointments, scheduling, and follow-up communication
• Schedule and confirm appointments
• Assist with managing the office schedule and patient flow
• Maintain confidentiality and comply with HIPAA requirements
• Support the clinical and administrative team with general office tasks as needed.
• Participate in warm lead follow-up calls and patient outreach opportunities
• Help ensure patients receive an exceptional experience from their first interaction with our office
• Help take before and after photos of patients and upload to patient records

Qualifications

• Excellent customer service and communication skills
• Professional, positive, and patient-focused demeanor
• Strong organizational skills and attention to detail
• Comfortable speaking with patients on the phone
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and team-oriented
• Experience in a dental, medical, or customer service setting is preferred but not required
• Basic computer proficiency and ability to learn practice management software

Schedule

• Part-time position
• Primarily Fridays and Saturdays
• In-office role

Compensation & Opportunities

• Competitive hourly pay based on experience
• Training and ongoing support provided
• Opportunity for growth within the practice

This position is part-time and is not eligible for benefits such as PTO, health insurance, or 401(k) participation.

Pay: $21.00 - $26.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Have you previously worked in a dental, healthcare or relevant office setting assisting patients or customers? If so, please give examples.
• This role requires phone communication with patients to answer questions, explain services, and guide them through scheduling. Are you comfortable and experienced with this type of phone work? Please list your experience.
• This role requires in-office work on Fridays and Saturdays in Bellevue. Are you able to accommodate this schedule?

Work Location: In person