Front Desk / Dental Insurance Coordinator

Front Desk / Dental Insurance & Billing Coordinator

Memorial Children's Dentistry · Houston, TX · Full-Time

About Us

Memorial Children's Dentistry is a busy pediatric dental practice in Houston. Our mission is to give children a positive, comfortable dental experience and to give parents clear, honest communication. Our close-knit team of about 10 people works hard, supports each other, and takes pride in an office that runs smoothly.

The Role

We need an experienced front desk and insurance coordinator who can manage the full revenue cycle in Open Dental, from verifying insurance through presenting treatment, submitting claims, posting EOBs, and resolving outstanding AR. You will often be the first and last person our families see, so we want someone who is accurate with numbers and warm with people.

This is not an entry-level position. Only applicants with hands-on dental insurance and billing experience will be considered.

Key Responsibilities

Insurance & Billing

• Verify insurance eligibility and benefits before appointments, including frequencies, limitations, waiting periods, and age limits
• Submit insurance claims accurately and on time, with the correct attachments (x-rays, narratives, perio charts)
• Submit pre-determinations (pre-Ds) and follow up until they are resolved
• Track outstanding claims and follow up with carriers on unpaid, denied, or underpaid claims
• Resubmit or appeal claims when needed
• Post insurance payments and EOBs accurately, including partial payments, adjustments, and write-offs
• Manage and work the insurance and patient AR reports so balances stay current

Treatment Plans & Financial Communication

• Present treatment plans to parents and explain estimated insurance coverage and out-of-pocket costs
• Follow up on pending and unscheduled treatment to get patients on the schedule
• Calculate and collect the correct patient copay or estimated portion at the time of service
• Discuss balances and payment options with parents professionally and kindly

Front Desk

• Greet patients and families and make them feel welcome
• Check patients in and out, update demographic and insurance information, and scan documents
• Schedule and confirm appointments, and help keep the schedule full and running efficiently
• Answer phones, return messages, and respond to patient inquiries
• Coordinate with the clinical team to keep the day running smoothly

Requirements

• At least [2] years of dental front office and insurance billing experience (required)
• Strong working knowledge of Open Dental (required)
• Proven experience with:
• Sending claims and pre-Ds
• Checking claim status and following up with carriers
• Posting EOBs and insurance payments
• Working AR reports
• Confident presenting treatment plans and discussing financial responsibility with parents
• Solid understanding of PPO dental plans and CDT codes
• Excellent attention to detail and accuracy with numbers
• Strong communication and customer service skills
• Able to work independently, prioritize, and multitask in a fast-paced office
• Reliable, punctual, and professional

Preferred

• Pediatric dental experience
• Experience with Texas Medicaid/CHIP dental plans
• Bilingual in English and Spanish

Schedule

• Monday–Thursday: 8:30-5:30pm (1 hour lunch), Fri: 7:30-1:30pm

Compensation & Benefits

• Pay: $14–$22/hour, based on experience
• [Paid time off]
• [Paid holidays]
• [Health / dental benefits]
• [401(k)]
• [Continuing education / training]
• A supportive, friendly team environment

Application Process
Qualified applicants will receive a message with screening questions about their Open Dental and insurance billing experience. You must answer these questions to be considered. Applicants whose answers show the required experience will be invited for a paid working interview.

Applications without completed screening answers will not be reviewed.

Job Type: Full-time

Pay: $14.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Dental insurance billing (NOT MEDICAL): 1 year (Required)

Ability to Commute:

• Houston, TX 77079 (Required)

Work Location: In person