Front Desk Coordinator

Do you thrive in a positive, team-focused environment where patient care, growth, and culture matter? Are you looking to build relationships with patients and your team?

Grand River periodontics is a privately owned, fee-for-service periodontal specialty practice looking for an energetic, dependable, and patient-focused Front Desk Coordinator. We strive to slow down the dental process, spend quality time with patients, and give them the top-level care they truly deserve! The key is communication and building relationships!

We want someone who enjoys variety, loves helping people, and wants to join a practice that values teamwork, accountability, and growth.

This is a great opportunity for someone who wants to be the first point of contact for patients, help them feel at ease about their care, and grow with a supportive team.

What You'll Do:

• Welcome and check in patients with warmth and professionalism
• Answer phones and schedule new patient consults, periodontal maintenance, and treatment appointments
• Coordinate with referring general dentists' offices on referrals, records, and patient updates
• Verify insurance and review treatment estimates and financial arrangements with patients
• Manage patient communication, appointment confirmations, and recall
• Help keep the schedule productive and organized
• Support collections and patient follow-up
• Create an exceptional patient experience from start to finish

What We're Looking For:

• Positive attitude and strong work ethic
• Team player who's flexible and willing to help where needed
• Excellent communication and customer service skills
• Organized, dependable, and detail-oriented
• Comfortable explaining treatment costs and payment options with patients
• Dental experience preferred (periodontal or specialty office a plus), but we're willing to train the right person
• Experience with Open Dental software is a plus
• Enjoys building relationships with patients and referring offices

Why Join Grand River Periodontics?

At Grand River Periodontics, we believe great patient care starts with a great team. We're committed to creating a workplace where team feels supported and inspired to grow. Your position will help set the tone for a great visit for our patients. We're looking for someone who wants to make a real difference every day!

Pay: $20.00 - $24.00 per hour

Expected hours: 35.0 per week

Work Location: In person