Front Desk Associate

Olmstead & Stanbery Dental Partners is looking for a part time front desk associate to join our dental family. Located in Cleveland, TN.

Part-Time Front Desk Associate

Join our growing dental practice and become an important part of our patient-focused team!

We are seeking a reliable, organized, energetic, and compassionate Front Desk Associate to join our busy practice on a part-time basis.

This is a fast-paced, high-volume role that is ideal for someone who enjoys staying busy, works well under pressure, and can confidently manage multiple priorities while providing warm, professional service to every patient.

Our front desk team plays a vital role in creating a positive patient experience and keeping the practice running smoothly. Each day may include assisting patients in the office, answering phone calls, responding to emails and text messages, coordinating appointments, addressing insurance questions, updating charts, and supporting other administrative needs.

Responsibilities may include:

• Greeting patients and assisting with check-in and check-out
• Answering and managing a high volume of phone calls
• Responding promptly and professionally to patient texts, emails, and other communications
• Scheduling, confirming, and coordinating appointments
• Verifying dental insurance and benefits
• Auditing and updating patient charts
• Collecting and posting payments
• Answering patient questions about appointments, insurance, and treatment
• Maintaining accurate and up-to-date patient records
• Communicating effectively with clinical team members
• Helping keep the daily schedule organized and running efficiently
• Managing multiple priorities while maintaining a positive, professional attitude
• Supporting other front-office and administrative tasks as needed

The ideal candidate will:

• Be highly organized, dependable, and detail-oriented
• Enjoy working in a busy, team-oriented environment
• Be comfortable managing multiple tasks and shifting priorities
• Remain calm, courteous, and professional during busy periods
• Have excellent communication and customer-service skills
• Be punctual, proactive, and willing to take initiative
• Be comfortable learning and using dental software and office technology
• Be able to prioritize tasks and solve problems independently
• Be friendly, compassionate, and patient-focused
• Work collaboratively with both front-office and clinical team members
• Understand that a high-volume dental practice is active and engaging, with few slow moments

Dental or front-office experience is preferred, but we welcome candidates with strong customer-service, administrative, medical-office, or related experience who are eager to learn and grow.

What we offer:

• Part-time employment
• Training and support
• A welcoming, team-oriented work environment
• The opportunity to contribute to a growing dental practice
• Potential for additional hours as available

Pay will be based on experience. Starting at $15 per hour and adjusted for additional skills and/or experience.

Uniforms provided. Aflac Life Insurance & other policies available. 401K and monthly bonus opportunities available after meeting required period of time employed.

*Position is part-time; 2 days a week.

Monday 7am-6pm & Friday 7am-4pm

Schedule may vary based on needs of the business and holidays.

Office hours are: M-Th -7am-6pm, F-7am-3pm.

If you enjoy helping people, thrive in a fast-paced environment, and take pride in staying organized while delivering an excellent patient experience, we would love to hear from you!

Please submit your resume along with a brief description of your relevant experience.

Pay: From $15.00 per hour

Expected hours: 16.0 – 20.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance

Application Question(s):

• Have you previously worked in a dental, medical, healthcare, or other high-volume front-office/customer service environment?
• How comfortable are you working in an environment where you may need to handle multiple things at once—for example, helping a patient in person while phones are ringing and texts/emails are coming in?
• Tell us about a time you had to manage several competing priorities at once. How did you decide what to handle first?
• How would you handle a situation where you are helping a patient at the front desk, the phone is ringing, and another patient is waiting to be checked out?
• Tell us about your experience with scheduling appointments, answering phones, or managing a busy office front desk.
• This position requires careful attention to detail when verifying insurance, auditing charts, scheduling appointments, entering patient information, and handling payments. What steps do you take to make sure your work is accurate?
• How comfortable are you dealing with frustrated or upset patients while remaining calm, professional, and friendly?
• What specifically interests you about working as a Front Desk Associate in a busy dental practice?

Ability to Commute:

• Cleveland, TN 37312 (Required)

Work Location: In person