Front Desk Administrator

Job Overview

We are seeking a dynamic and detail-oriented Front Desk Administrator to serve as the welcoming face and organizational hub of our healthcare facility. This vital role involves managing patient interactions, coordinating appointments, and ensuring seamless administrative operations. The ideal candidate will possess strong medical administrative support skills, proficiency with Electronic Medical Records (EMR) systems, and excellent customer service abilities. Your energetic approach will help foster a positive environment for patients and staff alike, ensuring efficient clinic flow and accurate documentation.

Duties

• Greet patients and visitors warmly, providing exceptional patient service and phone etiquette throughout their visit or call
• Schedule appointments using EMR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks, ensuring optimal clinic flow
• Verify patient insurance coverage and assist with health insurance knowledge to facilitate smooth billing processes
• Review medical documentation for accuracy, completeness, and compliance with clinical confidentiality policies
• Manage electronic health records (EHR) systems by updating patient information, filing medical records, and maintaining health information management standards
• Assist with medical billing and collection processes, including CPT coding, ICD-9/10 coding, Medicare claims, and documentation review
• Support clinical staff with administrative tasks such as filing, data entry (including 10 key typing), and preparing care plans or reports
• Handle phone communication professionally, managing inquiries related to appointments, billing, or general clinic information
• Maintain a clean and organized front desk area while adhering to HIPAA regulations and confidentiality protocols

Qualifications

• Proven experience in a medical office setting or healthcare environment with clerical experience in clinics or dental offices
• Strong computer skills with proficiency in Microsoft Office applications and familiarity with EMR/EHR systems like Epic, Meditech, Athenahealth, or eClinicalWorks
• Knowledge of health insurance processes including Medicare billing and CPT/ICD coding standards (ICD-9/10)
• Excellent customer service skills combined with professional phone etiquette and communication abilities
• Ability to review medical documentation accurately while maintaining clinical confidentiality policies
• Bilingual skills are highly desirable to serve diverse patient populations effectively
• Prior experience with medical scheduling, intake procedures, and electronic health records management is preferred
• Strong organizational skills with attention to detail in filing, documentation review, and data entry tasks
• Knowledge of clinical terminology related to medical billing, coding (ICD-10), care plans, and health information management

Join our team as a Front Desk Administrator where your enthusiasm for healthcare administration will make a meaningful difference in patient experiences. We value energetic professionals committed to delivering exceptional service while supporting the smooth operation of our healthcare facility.

Pay: $27,500.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person