Experienced Dental Office Manager

ABOUT OC PERFECT SMILE

OC Perfect Smile is a modern, patient-centered dental practice in Laguna Hills, California, providing comprehensive general, cosmetic, implant, and restorative dentistry.

We are seeking an exceptional, experienced Dental Office Manager with strong PPO dental insurance knowledge and leadership skills who is ready to take ownership of our front office operations and play a meaningful role in the continued growth and success of our practice.

This is an exciting opportunity for a motivated, proactive professional who enjoys responsibility, takes initiative, solves problems independently, and wants to help build and lead a successful dental practice.

IMPORTANT: THIS IS A HANDS-ON MANAGEMENT POSITION

Initially, you will be responsible for independently managing all front desk operations, including scheduling, PPO insurance verification, claims, billing, collections, treatment coordination, and patient communication.

You must have the knowledge, experience, and confidence to handle these responsibilities without extensive training.

As our practice grows, you will have the opportunity to help recruit, train, and supervise additional team members, gradually transitioning into a broader leadership role.

We are looking for someone who can both DO the work and LEAD the work.

KEY RESPONSIBILITIES

FRONT OFFICE MANAGEMENT

• Independently manage daily front desk operations.
• Answer incoming calls professionally, warmly, and confidently.
• Schedule appointments efficiently and maintain a productive schedule.
• Manage patient check-in and check-out.
• Verify PPO dental insurance eligibility and benefits.
• Prepare, submit, and follow up on dental insurance claims.
• Resolve denied claims and outstanding insurance balances.
• Manage accounts receivable and patient collections.
• Prepare, present, and explain treatment plans and financial arrangements.
• Discuss payment options and patient financing.
• Maintain accurate patient records and administrative documentation.
• Ensure an exceptional patient experience.

PRACTICE GROWTH & DEVELOPMENT

• Proactively identify opportunities to increase production and collections.
• Improve treatment acceptance through effective, ethical patient communication.
• Follow up with patients who have unscheduled treatment.
• Identify scheduling gaps and opportunities to improve productivity.
• Strengthen patient retention and recall systems.
• Help convert new patient inquiries into scheduled appointments.
• Develop strategies to improve patient satisfaction and referrals.
• Monitor key practice performance indicators.
• Work directly with the dentist-owner to develop and implement growth strategies.
• Take initiative in identifying opportunities for improvement without waiting for instructions.

LEADERSHIP & ACCOUNTABILITY

• Take ownership of responsibilities without constant supervision.
• Identify problems and independently develop practical solutions.
• Create and maintain organized systems for tracking responsibilities and follow-ups.
• Demonstrate exceptional attention to detail and accuracy.
• Communicate effectively with the dentist-owner and clinical team.
• Improve office procedures and operational efficiency.
• Help recruit, onboard, and train additional employees as the practice expands.
• Supervise and support future front office team members.
• Foster a positive, professional, and accountable work environment.

QUALIFICATIONS

REQUIRED

• Strong experience in dental front office operations.
• Excellent knowledge of PPO dental insurance, claims, billing, and collections.
• Experience preparing and presenting dental treatment plans.
• Understanding of dental production, collections, and accounts receivable.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Strong numerical and analytical skills.
• Ability to multitask while maintaining accuracy.
• Proficiency with dental practice management software.
• Ability to work independently, take initiative, and consistently follow through.

HIGHLY PREFERRED

• Previous dental office management or leadership experience.
• Demonstrated success improving collections, treatment acceptance, or scheduling efficiency.
• Experience creating systems that improve office productivity.
• Experience hiring, training, or supervising employees.
• Ability to identify business opportunities and implement practical improvements.

THE PERSON WE’RE LOOKING FOR

Our ideal candidate is more than an experienced dental front desk employee.

We are looking for someone who is:

• Proactive: Identifies what needs to be done without waiting for instructions.
• Accountable: Takes responsibility and consistently follows through.
• Organized: Manages multiple responsibilities without overlooking important details.
• Resourceful: Finds solutions independently.
• Growth-Oriented: Enjoys improving systems and helping a business succeed.
• Professional: Communicates warmly, confidently, and respectfully.
• Compassionate: Genuinely cares about patients and their experience.
• Trustworthy: Demonstrates honesty, integrity, and sound judgment.
• A Natural Leader: Comfortable making decisions and helping others succeed.

We especially value candidates who can demonstrate real accomplishments rather than simply describing themselves as hardworking or motivated.

WHY JOIN OC PERFECT SMILE?

• Competitive compensation with performance-based bonus opportunities.
• Long-term career opportunity in a growing dental practice.
• Direct collaboration with a supportive dentist-owner who values your expertise and ideas.
• Meaningful responsibility and decision-making authority.
• Opportunity to help shape the future of the practice.
• Potential to build, train, and eventually lead a larger team.
• Professional growth and leadership development.
• A modern, patient-centered practice committed to high-quality dentistry.
• A positive environment where initiative, integrity, accountability, and meaningful contributions are valued.

COMPENSATION & GROWTH OPPORTUNITIES

$40–$50 per hour, plus performance-based bonus opportunities.

Compensation is based on qualifications, experience, and demonstrated leadership abilities.

Additional performance-based bonuses are available for achieving established practice growth and collection goals.

As the practice expands, opportunities for increased responsibility, leadership, and professional advancement will become available.

We are seeking a long-term team member who wants to grow professionally while contributing to the success of our practice.

HOW TO APPLY

If you are an experienced dental professional who takes pride in your work, enjoys solving problems, and wants to make a meaningful contribution to a growing dental practice, we would love to hear from you.

Please submit your resume through Indeed.

Join OC Perfect Smile and help us build an exceptional dental practice where outstanding patient care, teamwork, leadership, and professional growth come together.

ONE FINAL QUESTION

At OC Perfect Smile, we value initiative, attention to detail, and genuine ownership.

To help us understand your approach to leadership, please include a brief answer to the following question in your Indeed application message, if the application process allows:

“If you joined a dental practice and discovered that many patients had unscheduled treatment, what are the first three actions you would take to improve treatment acceptance and help the practice grow?”

We look forward to learning how you think and approach opportunities for improvement.

Pay: $40.00 - $50.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person